Senior Manager, Product

About AloTech & Call Center Studio AloTech and Call Center Studio operate as aligned sister companies providing a next-generation cloud contact center platform (CCaaS) built cloud-natively on Google Cloud. Enterprises run their demanding customer operations on our unified platform. This includes inbound and outbound voice, omnichannel messaging, advanced campaign dialers, real-time analytics, and an expanding AI suite covering live transcription, AI-driven quality management, and CX insights. We ship our innovative solutions for customers across Türkiye, the Gulf region, and various international markets, leading the digital transformation of enterprise brands across more than 60 countries. What You'll Do Drive the product roadmap and its execution for one or more of our core areas, including voice, omnichannel, outbound dialers, AI, and analytics. Reporting to the VP of Product, you'll partner closely to align all initiatives with the broader strategic vision. Be the voice of the customer. Run continuous product discovery, conduct regular on-site visits, and establish structured feedback loops with enterprise customers and partners. Work day-to-day with engineering teams running Scrum methodologies, ensuring backlog quality, defined sprint goals, and release readiness. Partner cross-functionally with engineering, design, sales, and customer success to consistently ship measurable, value-driven business outcomes, rather than just delivering isolated features. Take end-to-end ownership of crucial product metrics. Track and optimize user activation, deep feature adoption, long-term retention, NPS, and overall revenue impact. Champion platform-first thinking. Treat our public APIs, extensive integrations, and the overall developer experience as critical, first-class products. Ensure secure and compliance-aware product design, integrating requirements such as GDPR/KVKK regulations, user consent mechanisms, and data-retention flows. What We're Looking For 8+ years of direct experience in product management, specifically focusing on building scalable software solutions. B2B SaaS background. Direct industry experience within CCaaS, overarching CX technology, or the broader telecommunications sector is a strong plus. Customer-obsessed mindset. A proven, continuous habit of organizing regular customer visits. Therefore, high willingness and flexibility to travel is a must. Exceptional dual-language skills. Native-level proficiency in Turkish alongside highly advanced, professionally fluent English are strictly required. Hands-on experience working seamlessly alongside Scrum teams, with a solid understanding of modern agile delivery frameworks. Proven track record of successfully shipping complex platform products that cater to the demanding requirements of enterprise customers. Data-driven to the bone. Highly comfortable with modern product analytics tools and skilled in deep, SQL-level data exploration. Strong and intuitive grasp of API-first platform architectures and interconnected software integration ecosystems. Direct, hands-on experience conceptualizing and shipping advanced AI or LLM-powered product capabilities is a strict requirement for this position. Nice to Have Experience building and scaling software products on major global cloud platforms like Google Cloud, AWS, or Azure. Familiarity with contact center operations and critical industry metrics like AHT, SL, abandonment rates, and overall agent occupancy. Prior experience actively collaborating with globally distributed engineering and product teams. Why Join Us? Opportunity to directly shape an AI-powered platform scaling rapidly within the competitive global CCaaS marketplace. Immerse yourself in a genuinely agile, completely transparent, and bureaucracy-free work culture. Enjoy the benefits of a highly flexible and well-balanced hybrid working model. Gain unrestricted access to cutting-edge technology stacks and opportunities for accelerated career growth. Become part of an exceptionally collaborative, dynamic, and highly supportive international team environment.