Customer Support Specialist

Who We Are Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus. What Olympus Offers We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including: Employer-sponsored medical, dental, and vision plans Company-paid life insurance, short-term disability, and long-term disability 401(k) with company match Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off Education Assistance Program and ongoing professional development opportunities Wellness Lunch N Learns Employee perks such as pet insurance, discount programs, and a welcoming office environment At Olympus, we empower you to grow, contribute, and thrive both professionally and personally. What You'll Do Join our Customer Support team at Olympus, where you'll play an important role in supporting our policyholders and agency partners while delivering the exceptional service we're known for! As a Customer Support Specialist, you'll assist with policy and quote inquiries, process endorsements, answer billing questions, and help customers navigate their insurance needs with confidence. You'll also collaborate with teams across Olympus, including Underwriting, Claims, Marketing, and Accounting, to find solutions and ensure a seamless service experience. If you're someone who enjoys connecting with people, learning new things, and being part of a supportive team where different experiences and perspectives are valued, we'd love to hear from you! Responsibilities Deliver Exceptional Customer Service Respond to inquiries and service requests from policyholders, agents, and other partners in a timely, friendly, and professional manner. Assist with questions related to policies, quotes, billing, payments, coverage, and general insurance information through various communication channels. Identify and resolve concerns or escalate more complex issues to the appropriate team. Support Policy Servicing Process policy endorsements, updates, and changes accurately and efficiently. Review and maintain policyholder information to ensure accurate and complete records. Assist agents and policyholders with understanding policy details, available options, and servicing procedures. Gather and evaluate information to identify solutions and support timely resolution of service requests. Collaborate & Maintain Quality Develop knowledge of Olympus insurance products, coverage options, processes, and procedures to provide accurate and consistent support. Collaborate with Underwriting, Claims, Accounting, and other teams to address customer needs and provide a seamless service experience. Follow company policies, procedures, and documentation standards while maintaining accuracy and attention to detail. Contribute to a positive, team-oriented environment focused on delivering exceptional service. Assist with catastrophe response efforts, including additional hours when business needs require it. What You'll Bring At least 1 year of experience in policy servicing or customer service and 1 year of administrative experience. Strong communication and interpersonal skills with a friendly, professional, and service-focused approach. Ability to gather, organize, and clearly explain information to policyholders, agents, and other partners. Ability to understand and interpret basic insurance coverage, policies, and procedures. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Knowledge of Florida Property & Casualty (P&C) insurance is a plus. Active Florida 4-40 Customer Representative, 2-20 General Lines Agent, or 20-44 Personal Lines Agent License preferred. Bilingual capabilities, particularly in Spanish, are a plus. EEO Compliance Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law. This position will remain open until 11/20/2026, or until a sufficient pool of qualified candidates has been identified. Agency Disclaimer: This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid.