Account Support Specialist

Provides dedicated support for House Accounts and handles elevated customer concerns. Serves as a cross‑department liaison with Customer Service, Sales, Operations, Shipping, and Accounting . Manages customer inquiries, order issues, product questions, and general account support. Researches and resolves escalated issues such as shortages, damages, shipping problems, backorders, and pricing questions . Maintains ownership of customer concerns through full resolution and follow‑up. Reviews House Account activity to identify opportunities or potential issues proactively. Documents all customer interactions, issues, and resolutions in the CRM/ERP system . Escalates situations to the Sales Manager when higher‑level approval or involvement is needed. Assists Customer Service as needed to support overall department workflow. Requires strong communication, problem‑solving, attention to detail, and ability to manage multiple priorities. Must be customer‑focused, professional, and able to work across departments effectively. Full‑time, in‑person role reporting to the Sales Manager . Requirements: Previous Customer Service experience. High School diploma or GED required. Strong computer and Microsoft Office skills. Strong communication and problem-solving skills.