Senior Manager - Global Operations, Platinum Packages

Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

 What You’ll Do The role of the Senior Manager, Global Operations (Platinum Packages) is to bring the Platinum Packages to life for the LA28 Olympic Games. This role will primarily serve as the program management and operations support for pre-planning and on-site delivery with a focus on client servicing for Platinum Package clients and guests. Working with internal and external constituents, you will lead a portion of the Platinum Packages Client Servicing process post-sale and deliver exemplary client support, ensuring the flawless execution of the Platinum Package product while operating within the defined Product and Operational Framework. ESSENTIAL FUNCTIONS & RESPONSIBILTIES Support the Global Operations team in every facet of strategic planning and delivery for all Platinum Package hospitality experiences Lead successful program operations planning and delivery for Platinum Package guests including hotel, transportation, and add-on special events and other itinerary inclusions Work collaboratively with the Accommodations team related to hotel operations such as office space requirements, hotel hospitality space and/or lounge locations, curbside operations etc. Collaborate with other cross-functional teams, such as Transportation, Workforce operations, Special Events, Ticketing, Venue Event Production, Business Development, Product Operations to support all aspects of the guest journey, from initial planning through to operational delivery. Maintain a guest-first approach by looking at the entire event ecosystem through the lens of the guest journey Provide proactive and attentive client management to understand overall client objectives and maximize upsale opportunities where possible. Manage required client briefings, presentations, and site visit requests. Manage the planning, operations, and communications with the clients and ensure all correct program information for execution. Input to and support for the sales reporting and operational planning process, including a clear change management process. undefined Create and distribute event materials, communications, and presentation decks for internal and external constituents. Support as needed the Digital Team with the build plan for delivery of the operations including reports for guest data, itinerary building, and Package operations change management Games-time Operational Support: Onsite operational delivery of Platinum Packages during the Games, ensuring a high-quality guest experience, and managing your respective onsite teams, including onsite staff trainings. Identify opportunities for enhanced package design and offer exemplary service to Platinum Package clients who want to add on to their packages Manage budgets for the operational spend including vendor set up and payments and post event reconciliations Support planning and execution of site visits including logistics for hotels, venues, restaurants, etc. as needed in Los Angeles Execute all other duties assigned by the team or leadership and be available to assist other workstreams related to Olympics and Paralympics as needed Other Duties & Responsibilities Create presentations and documentation in Microsoft office (PPT, Word, Excel, etc.) Influence and implement specific event procedures and systems. Conduct and attend meetings as needed, including Global Operations Team meetings. Manage timelines and deadlines related to assignments within the Global Operations team. Participate in brainstorm sessions; research, ideate and provide creative ideas. Manage other administrative duties as needed. You will have To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's Degree in Hospitality, Account Management, Event Management, Sports Marketing and/or a related field, or equivalent experience required 7+ years of relevant experience in a manager position within the global hospitality, events, or sports industry Extensive global hospitality experience, with a commitment for service excellence Ability to establish and maintain excellent working relationships with various internal and external colleagues and stakeholders Excellent communication, negotiation , marketing and sales skills Strong relationships within global events community Experience of managing onsite teams to deliver complex operational projects/programs Experience in strategic thinking and planning events, including ability to examine processes and provide recommendations for efficiency and quality improvement Extensive experience with guest services as well as event curation, execution, and/or operations Exceptional interpersonal skills with a collaborative style and ability to communicate effectively at all levels including strong verbal, written, and presentation skills Experience managing budgets and processing payments Strive for ongoing creativity, innovation and new way of planning and executing events Strong computer proficiency including Microsoft office (PPT, Word, Excel, etc.) required We’d Love If You Also Have These: End-to-end understanding of the Olympic environment, and hospitality programs and relating processes at major global sporting events. Proactive in identifying areas where support can be provided in order to meet deadlines. Language skills other than English. Working Conditions: Fixed Term Position Extended working hours: Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. The role will be event based in LA for the duration of the Games. How we work: TKO is at the center of sports, media, and entertainment and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams. we work. We see immeasurable value internally and throughout the core of the businesses we support. Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 

 Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. 
 Hiring Rate Minimum: $82,500 annually (minimum will not fall below the applicable State/local minimum salary thresholds)
 Hiring Rate Maximum: $110,000 annually

 TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.