Head of Facility Management

Who We Are ISS is a global provider of facility services and workplace experience solutions. Operating in more than 30 countries, we deliver tailored, innovative, and sustainable solutions aligned with our customers’ needs. In Türkiye, we shape the future of facility management by putting people, purpose, and collaboration at the centre of what we do. Why ISS? With more than 100 years of experience, we support people and places in reaching their full potential—creating memorable service moments through the human touch. We invest in our people, who are the key to our success. By joining us, you’ll have the opportunity to: Work in a global organisation with a strong focus on quality and innovation, in a role with meaningful impact, Strengthen your capabilities through continuous learning and development opportunities, Contribute to projects aligned with our sustainability and people-first service approach, creating tangible impact, Collaborate closely with teams that share common values and have a strong culture of cooperation. People Make Places. Key Qualifications: Bachelor’s degree in Engineering, Business Administration, or a related field; an MBA or equivalent postgraduate degree is preferred Minimum of 15 years of professional experience, including at least 7 years in senior leadership roles within large-scale, multi-site service operations Strong hands-on experience in integrated facility management, including catering, technical services, cleaning, security, or similar multi-service environments Proven experience in managing large teams and leading multi-site field operations with significant workforce size Demonstrated success in P&L management, budgeting, cost optimization, and profitability improvement Strong commercial acumen with solid experience in client management, contract management, and business development Experience in transformation, restructuring, or scaling operations within complex and dynamic environments Strong stakeholder management capabilities with proven ability to engage and influence C-level executives Data-driven mindset with strong analytical thinking and strategic decision-making capabilities Advanced proficiency in English Key Responsibilities: Provide overall leadership and full accountability for integrated facility management operations across Türkiye, ensuring consistent service continuity, operational excellence, and superior customer satisfaction across a large, complex, multi-site network Report directly to the COO, acting as a key contributor in shaping operational strategy, organizational design, and performance management frameworks Own and drive end-to-end field operations across all service lines, ensuring effective and scalable resource planning, workforce optimization, and service delivery excellence to achieve best-in-class operational performance Take full ownership of operational P&L, ensuring disciplined budget governance, cost optimization, revenue growth, and sustainable profitability while delivering tangible impact in the field Ensure full compliance and rigorous implementation of ISS standards in quality, HSE, environmental, and information security across all operations Lead large-scale transformation initiatives, including digitalization, process optimization, and scalability programs, ensuring effective execution and measurable business impact Lead and continuously develop a high-performing, multi-layered operational organization across Türkiye, including regional managers and field leadership; ensure strong execution capability, leadership depth, and a robust succession pipeline to sustain operational performance at scale Own and manage strategic client relationships; ensure contract retention, drive customer satisfaction, and proactively identify growth and expansion opportunities Work in close partnership with Sales, HR, Finance, Supply Chain, and other corporate functions to enable operational excellence and deliver business outcomes Own, monitor, and drive national-level operational KPIs (SLA performance, customer satisfaction, productivity, profitability), ensuring timely decision-making and execution of improvement actions Lead operational risk management, business continuity, and crisis response to safeguard uninterrupted service delivery Represent the organization in executive-level internal and external platforms when required