ITS Helpdesk Work Study

This job is only available to students who qualify for Work-Study. If you are unsure whether you have been awarded Work-Study, please contact the Financial Aid office at finaid@union.edu . ITS Helpdesk work study student to start fall 2026. Looking specifically for students able to work AM shifts Location: Schaffer Library & Peschel Computer Center Supervisor's Name: Kim Hathaway Hours/Shifts Available: Various, see below. Please Note: Hours are only during Fall, Winter, and Spring terms; not including any breaks. Rate of Pay: $9.70/hr Number of Positions available: 5 Essential Responsibilities and Duties: • Tier-one telephone support • Greeting and assistance for walk-ins • Troubleshoot hardware and software • Deliver and set-up computers, monitors, printers, and other peripherals • Inventory and stock management, includes but is not limited to locating, counting, moving, cleaning, and recycling • General office duties, which may include back-up at the Reception Desk or assistance in Operations • Personal and technical interaction with faculty, staff, and students • Involvement in Department special events and/or set-up of events • Potential management, scheduling, and/or training of new student workers Qualifications: • Basic knowledge of PC and Mac software and hardware, as well as knowledge of mobile devices • Work availability in blocks of at least 2 hours at a time Mondays • Fridays from 8:00 a.m. to 6:00 p.m Seeking students able to fill AM shifts • Positive and professional attitude, initiative, and motivation • Adherence to strict confidentiality regarding any personal, professional, or scholastic information obtained orally or viewed while on duty Location: Schenectady, NY E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar) .