Regional Operations Director East

Bermex, Inc. Full time Regular About The Team At Bermex, we put value on our customer relationships. We’re always looking for ways to delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. We are always looking for motivated individuals who enjoy working independently and leading teams in dynamic environments. About the Role The Regional Operations Director East reports to the Vice President of Meter Services and serves as a key operational leader responsible for overseeing multiple operating units, projects, or geographic territories. This role provides strategic and tactical direction to Operations Managers and Supervisors to drive operational excellence, financial performance, customer satisfaction, and employee development. This position bridges frontline operational management and senior leadership, ensuring company initiatives, safety standards, and financial objectives are effectively executed across assigned regions or projects. The Regional Operations Director must demonstrate strong leadership, business acumen, organizational discipline, and the ability to influence performance across multiple teams. What You’ll Do Regional & Operational Leadership • Provide leadership, direction, and oversight to multiple Operations Managers and/or Operation Supervisors across assigned territories or projects • Drive execution of company policies, operational standards, and safety programs across all assigned units • Ensure consistency in service delivery, productivity, quality control, and customer satisfaction • Lead regional planning efforts including forecasting, staffing strategy, and performance improvement initiatives • Partner with Senior Operations Manager to implement strategic initiatives and operational enhancements Financial & Business Management • Oversee regional budgets, forecasts, and financial performance • Review and analyze key performance metrics, identify variances, and implement corrective action plans • Ensure timely and accurate production, financial, and operational reporting • Monitor labor costs, overtime, major expenditures, and operational efficiency • Support business development efforts by collaborating on pricing, staffing models, and service expansion People Leadership & Development • Coach, mentor, and develop Operations Managers and Supervisors to strengthen leadership capabilities • Conduct performance evaluations and wage reviews for direct reports • Identify staffing needs and partner with recruiting to attract and retain top talent • Promote a culture of accountability, safety, and continuous improvement • Lead change management initiatives across offices or projects Customer & Client Relations • Serve as an escalation point for complex customer issues • Maintain strong client relationships and represent Bermex professionally • Participate in client meetings, performance reviews, and service discussions • Ensure customer reporting requirements are met with accuracy and timeliness Compliance & Safety • Ensure adherence to company policies, regulatory requirements, and safety procedures • Monitor compliance with DOT regulations and Non-Regulatory testing requirements as applicable • Promote and enforce drug/alcohol testing compliance standards About You Must haves: • High School Diploma or GED • 3+ years of progressive experience in operations management • 2+ years of multi-project experience and 2+ years of related field experience. • Experience managing multiple teams, departments, or geographic territories Nice to haves: Bachelor’s Degree in Operations Management, Business Administration, or related field 5+ years of operations leadership experience Experience in budget development, forecasting, and financial oversight Utility services, field operations, or service-industry leadership experience Your Skills: • Strong leadership and team development capabilities • Advanced financial and operational analysis skills • Ability to manage multiple locations or projects simultaneously • Proven experience driving process improvements across teams • Excellent conflict resolution and negotiation skills • Strong communication skills with the ability to influence at all levels • High organizational discipline and attention to detail • Proficiency in Microsoft Office (Word, Excel, Outlook) and business systems • Ability to work independently while aligning with senior leadership strategy Drug/Alcohol Testing: • Drug/alcohol testing is required • Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters • Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters Benefits Health and Safety: • Group health plans including medical/prescription, dental, vision and a variety of other coverage options • Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability • Flexible Spending Accounts or an option for a Health Saving Account with company match • Company paid Employee Assistance Program (EAP) for all employees and eligible family members Retirement: • Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost • Roth or Traditional 401(k) Retirement plan with company match Time Off Paid Vacation and Sick Time Paid Holidays including the day after Thanksgiving and Christmas Eve Veterans Day paid time off for our veterans Perks/Allowances: • Company vehicle (for all driver-based positions) • Gas card for company vehicle (if applicable) • Company provided cell phone or mobile allowance (if applicable) • Boot allowance from approved vendors • Daily per diem for travel-based positions Working Conditions: Employees may begin their day at a local office but should expect regular travel between offices, operating units, or project sites within the assigned region. Company vehicle, mobile allowance, and travel per diem may apply based on role requirements. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Company: ACRT, Inc.