Information Systems Assistant

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 26-SC-13056426-DE. If selected for this position, you will join a well-respected team that is responsible for supporting information technology operations. Typical work assignments will include: Providing general office support to Information Technology staff using typing skills and knowledge of office automation hardware and software. Processing a variety of routine IT-related documents and ensuring proper format, accuracy, and completeness. Organizing and maintaining electronic and hard-copy office files. Developing basic database or spreadsheet applications to store, manipulate, sort, and report statistical or other information from office records. Troubleshooting and providing technical assistance for routine IT hardware and software issues. Performing diagnostics and analyzing basic malfunctions to determine cause and recommend solutions. Responsibilities will increase and assignments will become more complex as your training and experience progress. NOTE: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. GS-05: To be eligible at the GS-5 level, you must have at least one year of specialized experience equivalent to the GS-4 level in Federal service as defined below; or four years of education above the high school level; or a combination of both specialized experience and education as explained below. Specialized experience is defined as performing clerical and administrative support duties such as preparing routine documents using standard office software; maintaining electronic and paper files; entering and updating data in systems or databases; and answering telephones and responding to inquires Combining Education and Experience: A combination of specialized experience (as defined above) and post-high school education may be used to meet the total experience requirements for the GS-5 grade level. Only post-high school education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the qualification requirements. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. GS-6: To be qualified at the GS-6 level, you must have at least one (1) full year of specialized experience equivalent to the GS-5 level. Specialized experience is defined as performing advanced clerical and technical support such as using multiple office automation software systems to produce, prepare, integrate, and format documents, charts, tables, and graphics; developing and managing database or spreadsheet software to store, analyze, and retrieve data; developing statistical reports; opening service tickets and routing for resolution; and assisting with equipment inventory and distribution. GS-7: To be qualified at the GS-7 level, you must have at least one (1) full year of specialized experience equivalent to the GS-6 level. Specialized experience is defined as performing advanced clerical and technical support duties such as using multiple office automation software systems to prepare, edit, and format a wide range of documents; assisting Tier I IT helpdesk operations by troubleshooting routine hardware and software issues, performing diagnostics, and analyzing malfunctions; monitoring group mailboxes and processing and maintaining user access within Active Directory and E-LAN environments; managing IT equipment issuance, recovery, tracking, and inventory ; and coordinating equipment repairs Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Veterans Employment Opportunity Act (VEOA) • VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement. Special Employment Consideration • Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below . You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility. Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov OR Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation.