Customer Service Representative

Key Responsibilities: Client Communication & Scheduling: • Answer calls and emails promptly with professional, friendly service • Schedule appointments based on client needs and veterinarian availability • Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track • Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Client Relations & Customer Service: • Greet clients warmly and ensure a positive experience throughout their visit • Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team • Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor • Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology: • Update client and patient records in our practice management system with accuracy and efficiency • Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims • Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations • Provide clients with accurate post-visit instructions, including medication schedules and follow-up care • Help maintain a clean, organized reception area and assist with daily practice operations as needed • Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications: • High school diploma or equivalent required • Excellent communication skills and a strong desire to provide compassionate, client-focused service • Prior customer service experience, preferably in a veterinary or medical setting • Basic proficiency with technology, including scheduling software and online communication platforms • Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. • Ability to lift up to 40 pounds independently Compensation: $20-$21/hr At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.