International Specialist - Customer Support

About ABC Legal Services: ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview  The International Specialist is the primary contact for customers with international process-serving orders. This role delivers a strong customer experience by entering orders, coordinating with process servers, and moving orders through to completion. The International Specialist works cross-functionally to ensure tasks are completed accurately and on time. This fast-paced, customer-focused role requires diplomacy, sound judgment, and the ability to manage competing priorities calmly. This is an onsite position in Seattle, Washington. Key Responsibilities  Respond to customer support tickets, resolving questions and issues related to existing international process serving orders with professionalism and urgency  Handle inbound calls to assist existing customers and guide prospective customers through the online order placement process  Manage email correspondence with customers, internal departments, and international process servers regarding order status, issues, and payment inquiries  Enter and manage order data accurately, process incoming mail, and prepare service returns  Monitor open orders and proactively follow up with international process servers to keep orders progressing across jurisdictions  Perform other job-related duties as assigned  Qualifications  High school diploma or GED required; 1–3 years of customer support or call center experience preferred  Minimum 1 year of order entry or data entry experience  Proficiency with standard office equipment including scanners, copiers, and printers  Comfortable working in technology-driven environments; experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems preferred  Strong document handling and data transcription skills  Proven ability to review orders, investigate discrepancies, and implement effective solutions  Ability to perform repetitive tasks with a high degree of accuracy  Ability to maintain quality and composure under pressure  Strong problem-solving instincts — able to anticipate issues before they escalate  Adaptable to evolving processes and committed to continuous improvement  Typing speed of at least 55 WPM  Bilingual or multilingual ability a plus  We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Pay Range: $22.00-$22.00 an hour  Schedule: Full-time, Monday through Friday 8:30AM-5:00PM PST, on-site at our Seattle office