Lead Customer Service Representative - Health Services

Purpose of Position Serves as the initial point of contact for UTA Health Services. Provides excellent customer service while performing a variety of administrative tasks related to patient appointments, answering and routing phone calls, responding to general inquiries, and other front desk responsibilities. Maintains patient confidentiality in compliance with federal and state regulations and institutional policies. Essential Functions Greets students, staff, and visitors in a professional, respectful, and welcoming manner. Checks patients in for appointments. Verifies eligibility and collects required documentation. Schedules, reschedules, and cancels appointments following established protocols using the electronic medical record (EMR) system. Answers incoming phone calls and routes calls to appropriate staff. Responds to general inquiries by phone and in person. Assists patients with completing medical record forms and release of medical record documentation. Assists with front desk coverage, including opening and closing the front desk. Assists with clinic communications, signage, and front desk organization. Performs other duties as assigned. Required Qualifications High school diploma or GED and one (1) year of experience providing clerical and/or administrative support or equivalent work experience. Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe PDF, and general office equipment. Preferred Qualifications Three (3) years of experience providing clerical and/or administrative support. Familiarity with electronic medical record (EMR) systems. Knowledge, Skills & Abilities Ability to handle confidential and sensitive information with discretion. Ability to follow established policies, procedures, and emergency protocols. Ability to provide excellent customer service. Ability to work independently and multitask with frequent interruptions. Work Schedule Monday through Friday; 8:00am through 5:00pm. Benefits Information Position is benefit eligible: Yes We are proud to offer a comprehensive benefits package to our employees at the University. https://www.uta.edu/hr/employee-benefits