Client Service Specialist

Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are entrepreneurial individuals with a restless spirit and a thirst for elevation, driven by an employee-centric culture that relies upon high expectations and a commitment to continual personal growth. With a belief that diversity and inclusiveness breed innovation and forward-thinking design, we have assembled a curious team that questions the status quo. As a Client Support Specialist, you’ll act as a liaison between our clients and Arteriors by supporting client inquiries. You’ll be the first point of contact for the client and will assist with and resolve any issues that arise. What to expect in your first 30, 60, and 90 days: 30 Days – Learning & Foundation Communication & Customer Service Use polite, professional language with every customer interaction. Shadow team members to learn how accurate information is provided for orders, claims, and services. Begin practicing responses with support from leads/trainers. Workflow and Processes Gain a basic understanding of service workflows. Learn how to navigate systems and ticket queues. Apply training knowledge with guidance to handle straightforward customer inquiries. Time Management and Productivity Learn response time expectations for tickets and calls. Begin managing time with supervisor support. Complete daily assigned tasks with oversight. 60 Days – Application & Independence Communication & Customer Service Consistently use professional, customer-friendly language with minimal reminders. Provide accurate information independently in most situations. Start contributing to satisfactory service review results. Workflow and Processes Apply knowledge from training to resolve common customer inquiries with little guidance. Manage a portion of service requests and ticket queues independently. Follow standard procedures with increasing confidence. Time Management and Productivity Meet response time SLAs regularly. Demonstrate ability to switch tasks and take breaks efficiently. Complete daily tasks independently, escalating only when needed. 90 Days – Proficiency & Consistency Communication & Customer Service Consistently deliver accurate, professional service that contributes to positive customer feedback. Confidently handle a variety of order, claim, and service-related questions. Maintain strong service review results. Workflow and Processes Demonstrate full understanding of workflows. Independently handle service requests and manage ticket queues effectively. Solve problems using training, resources, and judgment without frequent escalation. Time Management and Productivity Consistently meet or exceed SLA response times. Show strong time management skills across tasks with minimal oversight. Reliably complete all daily responsibilities within designated time frames. Qualifications: Experience working across multiple computer systems and platforms, with the ability to learn and navigate new tools quickly Strong verbal and written communication skills, with the ability to clearly explain information to a diverse audience Passion for helping others, with a strong ability to guide customers toward the best solutions Ability to remain calm under pressure, think quickly, and deliver a high level of service in dynamic situations Highly motivated and results-driven, with a willingness to take initiative and make decisions that impact business outcomes Positive, solutions-oriented mindset, with the ability to maintain optimism and influence team morale in challenging situations Commitment to personal accountability, including openness to feedback and a continuous focus on growth and development What's in it for you? Competitive Salary and Compensation Package : We offer a competitive salary and benefits package to ensure our employees feel valued and fairly compensated for their contributions. This includes conducting yearly salary surveys to ensure fair pay and provide yearly merit increases and bonus opportunities. Comprehensive Health Insurance : Our health insurance (including medical, dental, vision, life insurance, and disability) is effective the first day of the month following your hire date. Generous Paid Time Off : We believe in the importance of taking time off to rest and recharge, which is why we offer an unlimited paid time off program. Additionally, Arteriors provides Paid Family Leave coverage for those who are expanding their families. Professional Development Opportunities : We invest in our employees' growth and development and provide opportunities for learning and career advancement through training programs, leadership consulting, and mentorship opportunities. 401(k) Retirement Savings Plan : We help our employees plan for the future by offering a 401(k) retirement savings plan with employer matching contributions. Additionally, as part of our plan, we offer access to a wellness consultant who can help you maximize your savings and plan for your future. Employee Discounts and Perks : Our employees enjoy generous discounts on company products. Community Engagement and Volunteer Opportunities : Through volunteer programs and charitable initiatives, our employees have the opportunity to make a positive impact outside of the workplace. We provide 8 hours per year that employees can use towards engaging in activities that ensure they give back to their community in a way that feels meaningful. Diverse and Inclusive Culture : We foster a diverse and inclusive work environment where all employees feel welcome, valued, and respected. We celebrate diversity and strive to create a culture of belonging.