E-commerce Growth Manager

E-commerce Growth Manager | Remote – Türkiye Gini Talent is hiring an E-commerce Growth Manager on behalf of a fast-growing international e-commerce company expanding its operations in Türkiye. We are looking for a hands-on e-commerce professional with experience across marketplace account management, SMM, customer service, and day-to-day e-commerce operations. The ideal candidate is someone who is comfortable managing the operational side of e-commerce directly — from Trendyol and Hepsiburada seller panels to customer inquiries, orders, returns, content, campaigns, and marketplace performance. About the Role As the E-commerce Growth Manager , you will take ownership of the company's daily e-commerce operations in Türkiye and work closely with the international HQ team. The role has four key areas of responsibility: E-commerce Marketplace Management | Customer Service | Operations | SMM & Growth This is a fully remote position with regular collaboration with the HQ team operating on Moscow time. Career Growth Opportunity: High-performing candidates will have the opportunity to grow into a Head of Department role within approximately six months. Key Responsibilities E-commerce & Marketplace Management Manage the company's Trendyol and Hepsiburada seller accounts/panels on a daily basis. Monitor product listings, pricing, campaigns, orders, stock availability, seller ratings, and overall marketplace performance. Identify and resolve marketplace-related operational and technical issues. Monitor marketplace KPIs and identify opportunities to improve sales and account performance. Customer Service Manage customer communication through WhatsApp, Trendyol, Hepsiburada, phone, and chat channels. Respond to customer inquiries and complaints in a timely and professional manner. Monitor customer reviews and seller ratings and take action to maintain a strong marketplace reputation. Track and manage returns, refunds, complaints, and customer claims. E-commerce Operations Coordinate daily order, inventory, fulfillment, and delivery processes. Work closely with third-party logistics and fulfillment providers. Monitor stock levels and support inventory planning. Follow operational issues from identification through resolution. Identify opportunities to improve operational efficiency and customer experience. SMM & Growth Support the company's social media and digital content activities for the Turkish market. Manage and coordinate the local content calendar. Collaborate with influencers and UGC creators. Support marketplace campaigns, promotions, and other growth initiatives. Test new growth ideas together with the international HQ team and evaluate their results. Requirements Native-level Turkish and professional working proficiency in English. Hands-on experience in e-commerce and marketplace operations. Practical experience using Trendyol and/or Hepsiburada seller panels is strongly preferred. Experience managing marketplace accounts, including orders, listings, campaigns, returns, reviews, and seller performance. Previous experience in customer service, ideally through both phone and digital/chat channels. Experience or strong familiarity with social media management (SMM), content calendars, influencers, or UGC activities. Good understanding of e-commerce operations, fulfillment, logistics, inventory, and customer journey processes. Comfortable working independently and taking ownership of day-to-day operations. Ability to collaborate effectively with an international remote team. What We Offer Fully remote working model in Türkiye. Opportunity to take ownership of the Turkish e-commerce operations of an international company. Direct collaboration with the global HQ team. Broad responsibility across e-commerce, operations, customer experience, and SMM. Entrepreneurial environment with the opportunity to test and implement new ideas. Clear career progression, with the opportunity to advance to a Head of Department position within approximately six months based on performance. If you have hands-on experience running marketplace operations and enjoy being involved in everything from seller panel management and customer service to operations, SMM, and growth , we'd love to hear from you.