Customer Service Representative

Company Description Centric Benefits Consulting is a specialist in the group insurance industry, providing a full range of employee benefits brokerage services, including Medical, Dental, Life, Prescription Drug Plans, Disability, Voluntary benefits, and 401(k) plans. Headquartered in New Providence, NJ, Centric supports more than 200 group insurance clients with services such as soliciting competitive quotes, analyzing benefit plans for cost savings, and resolving claims, enrollment, and billing issues. The organization focuses on understanding each client’s unique needs to design tailored, cost-effective benefits programs. Centric emphasizes long-term partnerships, combining industry expertise, personal service, and proactive support. Clients can expect knowledgeable, helpful professionals ready to assist whenever they call. Role Description The Customer Service Representative is a full-time, on-site role based in New Providence, NJ. This role involves responding to customer and member inquiries by phone and email, addressing questions related to benefits, claims, enrollment, and billing in a timely and professional manner. The representative will investigate and resolve service issues, coordinate with internal teams and carriers, and document all interactions accurately in the customer service system. Day-to-day responsibilities include maintaining high levels of customer satisfaction, educating customers on plan benefits and costs, and following established workflows to ensure consistent and compliant service. The role also includes supporting ongoing customer relationships by providing clear communication, tracking follow-ups, and contributing to continuous improvement of service processes. Qualifications Demonstrated skills in Customer Service and Customer Support, with a focus on handling inquiries and resolving issues efficiently. Ability to enhance Customer Experience and maintain high Customer Satisfaction through clear communication and follow-through. Experience working as Customer Service Representatives or in similar client-facing roles within insurance, benefits, or related fields is a plus but not required. Strong verbal and written communication skills, including active listening and professional phone etiquette. Detail-oriented with solid organizational skills and the ability to manage multiple tasks and priorities. Comfort using CRM or customer service systems and basic office software (e.g., email, spreadsheets, word processing). Collaborative mindset with the ability to work well in an on-site team environment and build long-term customer relationships. High school diploma or equivalent required; associate or bachelor’s degree in business, communications, or a related field is a plus. Prior experience in employee benefits, health insurance, or brokerage services is preferred but not mandatory. Estimate Salary: $60,000