[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Founding Customer Success Manager

Active
Hybrid
San Carlos, California, USA
Posted · 11.09.2026
Ashby (US)

# Founding Customer Success Manager

OpenArt AI

FOUNDING CUSTOMER SUCCESS MANAGER
ABOUT THE COMPANY
OpenArt AI is one of the largest AI creative platforms in the world, with millions of monthly active users. Our enterprise platform helps marketing, creative, and studio teams at the world's largest brands, agencies, and entertainment companies supercharge their image and video production.
ABOUT THE ROLE
As our Founding Customer Success Manager, you will design and run how OpenArt supports its most important enterprise customers, before and after the sale.

Post-sales responsibilities will include onboarding, training, support, and revenue expansion. Pre-sales responsibilities may include demonstrations, security reviews, and proposals.

As the founding CSM, you’ll help develop the playbook and systems for this critical function.
WHY THIS IS EXCITING
Build the function from 0 to 1: You define what customer success means at OpenArt.

Directly drive revenue: Expansion, upsells, and renewals in our largest accounts.

Work with the world's leading brands, agencies, and studios: You will help the biggest creative organizations in the world learn how to use AI for creative production.

High exposure and ownership: Work directly with the Enterprise, Product, and Marketing teams.
WHAT YOU'LL DO
• Own post-sale customer success: onboarding, adoption, renewals, and expansion
• Assist with pre-sale engagement with our largest and most important customers
• Help customers integrate OpenArt into their creative workflows and daily work
• from campaign visuals to character and IP development
• Drive product adoption across our core customer profiles: brand and marketing teams, agencies, and studios
• Communicate new feature and product updates
• Track usage and customer signals to help customers get more value out of the platform
• Identify expansion opportunities and support renewals and upsells
• Share customer feedback with the product and marketing teams and help shape what we build
• Design, document, and continuously improve scalable playbooks
WHAT WE'RE LOOKING FOR
• Experience in Customer Success or Account Management
• Strong understanding of creative workflows.
• Product-focused mindset, with experience in onboarding and implementation
• Strong communication and interpersonal skills
• you're great at building and maintaining relationships, and excellent at written communication
• Process & systems orientation
• you enjoy building scalable systems for high quality execution
• Proactive, ownership-driven attitude
COMPENSATION
Base: $120K - $160K
Offers equity and bonus.

This job was verified from Ashby (US). Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/6afb1bb4-43eb-4495-b3c4-274b1809a0aa/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?

## Similar jobs

[OpenArt AI Jobs](https://jobradar.live/company/openart-ai) · [Jobs in California](https://jobradar.live/jobs/california)
· [Customer Service Jobs in California](https://jobradar.live/jobs/california/customer-service) · [Jobs by location](https://jobradar.live/jobs) · [Jobs by company](https://jobradar.live/company)

- [Customer Service - Emeryville East Bay Bridge Center Rack](https://jobradar.live/ilan/5f32bbf5-484e-4309-898f-81188bde12f5) Nordstrom · Emeryville, CA

- [Customer Service Agent - SMF](https://jobradar.live/ilan/e7dc249a-5e72-4824-9d81-c1a841009f35) Southwest Airlines · Sacramento, CA

- [MISSION SUPPORT SPECIALIST (FINANCE)](https://jobradar.live/ilan/d205a11d-6a7d-41bf-8a1d-84d82eebf151) Customs and Border Protection · Imperial, California

- [Supervisory Mission Support Specialist](https://jobradar.live/ilan/53b0343c-e941-4a93-9664-ca714d6a1b34) Customs and Border Protection · Otay, California

- [Customer Service Representative - PM](https://jobradar.live/ilan/2d955ee6-abf4-42c2-b47f-df62e0ca334a) Invitation Homes · Roseville, CA

- [Customer Service Rep](https://jobradar.live/ilan/9c584ad6-ef3c-4831-a7bb-00bceaa55034) Lincare · San Jose, CA

- [Call Center Representative – Health Plan](https://jobradar.live/ilan/f51fd50b-e42c-45d2-96b7-babd16cb230f) IMCS · San Diego, CA

- [Customer Service Representative](https://jobradar.live/ilan/2ad2df46-9127-4d9a-bf6f-4aa85b9337b1) FASTSIGNS of West Metro, MN · Ventura, CA