Customer Service Representative - Logistics

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us! Job Summary Serves as a point of contact for Intermodal / Equipment customer & vendor questions and issues Key Responsibilities: Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis. Establishes and maintains positive relationships with customers and vendors. Provides timely and accurate response to inquiries, following corporate guidelines. Generates potential solutions to issues. Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary. Maintains updated records of customers & vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems). Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope. Performs other duties as required. This role requires working on-site in the office for five days a week, from Monday to Friday. The office is located at Two Lakeway, 3850 N. Causeway Blvd., Suite 1100, Metairie, LA 70002 Qualifications & Key Competencies: Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.) Attention to detail: advanced Communication skills: advanced Customer orientation: advanced Dependability: advanced Organization skills & time management: intermediate Proactivity: intermediate Problem solving: fundamental Productivity: advanced Team player: advanced English: advanced MS Excel with the ability to learn new software: intermediate What We Offer Health, Rx, Dental & Vision Insurance Life Insurance: one-time annual salary up to $50,000 Long-term disability benefits Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking) Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one : Short Term Disability Insurance 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match Wellness Program initiatives Corporate Partner Discount Programs Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws . If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.