Customer Quality Manager

QUALIFICATIONS AND JOB DESCRIPTION Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal • to ensure that millions of people around the world enjoy the products created by us. We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE. Döhler Turkey is looking for an "Customer Quality Manager" to be employed in our Marmara Plant with following qualification Your Role Manage customer complaints and quality requests. Conduct root cause analyses and lead CAPA actions. Coordinate quality issue resolution with cross-functional teams. Monitor customer quality KPIs and prepare reports. Support customer audits and follow up action plans. Ensure compliance with customer-specific requirements. Analyze quality data and identify improvement opportunities. Drive continuous improvement initiatives. Serve as the main quality contact for assigned customers. Promote a strong customer and quality focus across the organization. Your Profile Bachelor's Degree in Food Engineering Min. 5 years of quality experience in the food industry. Experience in customer quality and complaint management. Knowledge of FSSC 22000, BRCGS, IFS and ISO 9001 standards. Experience with 8D, CAPA and continuous improvement tools. Excellent verbal and written skills in English, Good knowledge of MS Office and SAP, Preferably residing in or willing to relocate to Balıkesir.