Customer Service Advocate

The Customer Advocate is the first point of contact, delivering a memorable customer service experience through greeting in-person customers, managing administrative tasks, scheduling, work orders, and invoicing. Responsibilities include resolving customer concerns efficiently and creatively handling inbound calls, emails, and faxes related to service issues, pricing, warranties, and scheduling verifying insurance, managing work orders, and processing invoices and credit memos reviewing orders from the contact center and managing dealer accounts performing other duties as assigned The role requires a high school diploma or equivalent 1-3 years of experience in telephone operations or business administration ability to provide exceptional customer service in a fast-paced environment professional appearance and ability to travel up to 10% Key skills include strong communication, organization, problem-solving, and adaptability to a dynamic setting. Paid training, benefits, and resources are provided to support success.