Network Voice Engineer

Have clear understanding of Cisco and Shoretel Voice network deployment models and should understand functioning of voice network devices. Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones Knowledge in Video conferencing will be added advantage Good implementation/troubleshooting experience on Cisco IPT & IPCC Express. Installation, Configuration and troubleshooting of Shoretel IP telephony. Having worked on Shoretel devices will add more value Have clear understanding on VOIP protocols like SIP, H.323 and MGCP Routing and Switch protocols: BGP, EIGRP, VLAN, CDP, VTP, STP, RIP, RSTP, WLAN, MPLS Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. Provide Level 3 support. Manages delivery team of L2 Engineers Tracks and updates key performance metrics Provide team support and process improvements through individual contributions. Handles escalations Participate in routine operational meetings Maintain and update voice network diagrams and vendor information for voice network devices Have very good troubleshooting and analytical skills. Report on Telephony Problems within established time frames. Perform root cause analysis in accordance with the Procedures Manual. Participate in root cause analysis if needed. Produce root cause analysis report. Perform Telephony Problem trend analysis. Prepare, produce, review and provide a trend analysis report. Review trend analysis report. Propose recommendations to improve the support process. Plan and test voice network software upgrades. Plan and test disaster recovery and backup plans. Participate in rotating “on call” schedule with other members of the team Has strong background with the following: Cisco Unified Call Manager Cisco Unity, Cisco IPCC Express Cisco Voice Gateway Shoretel IP telephony Shoretel Voice mail Server Shoretel Voice gateway Andy Bundad Technical Recruiter -------------------------------------------------------------------- Hi-Tech Solutions, Inc. | Information Technology Consulting Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181 Direct Phone: 630-473-6463 www.htsconsulting.com