Customer Service Specialist

BRAND VALUES Orbea exists to create and manufacture unique bikes to inspire riders who share our passion for cycling and our belief in a fair society. POSITION DESCRIPTION We are looking for a full-time Customer Service Specialist. You are passionate about excellent and timely customer service, and will be supporting our dealer network, sales representatives and consumers. You will be working in a dynamic team based in the Orbea USA office, and working jointly with our global Customer Service Team based in the Basque Country, in Spain. KEY RESPONSIBILITIES Answer dealer, sales representatives and consumer enquiries by phone and email Process and update orders Dealer account administration support Internal sales support Provide B2B assistance to dealers and sales representatives REQUIREMENTS Knowledge of French will be highly valued Two (2) years of Customer or Dealer Services experience Customer focused Excellent communication skills Experience with G-Suite preferred (but not required) Experience in the cycling / outdoor industry preferred (but not required) BENEFITS Hybrid position, with up to one WFH day each week Be part of a global and growing company, committed to innovation and design. Work in a dynamic team in the world of cycling Competitive salary Health and dental insurance coverage, Access to special offer for Orbea products