Senior Account Manager

About SNI SNI is the global tax technology partner for multinational companies, providing Tax Compliance & VAT Reporting and e-invoicing solutions — e-invoice, e-ledger, e-delivery note, SAF-T, SII, and similar interfaces — across 30+ countries in Europe, North Africa, and the Middle East, since 2006. The company employs around 110 people, with roughly 90 dedicated specifically to e-invoicing and tax compliance. We serve 1,000+ clients worldwide roughly 85% of them multinationals operating across multiple jurisdictions. SNI is a registered SAP Global Application Development Partner and a Certified Access Point for PEPPOL, and ranked #12 on Deloitte's Technology Fast 500 EMEA list in 2016. Our platform has processed 190M+ transactions to date, including 9.4M e-invoices, 127.2M e-archive documents, and 6M e-waybills. A dedicated regulations team monitors compliance changes worldwide and pushes updates to customers in near real time, backed by an R&D function that logged 50,000+ hours of work in 2023 alone, shipping 13 new products and taking 117 projects live. Our support desk resolved 13,000+ tickets in 2023 at an average close time of 22 hours, with a single point of contact assigned to every customer. SNI runs a global operation with local representative offices in Istanbul and Ljubljana. Role Summary We are looking for a Key Account Manager to join the SNI team and build strong relationships with our existing and prospective customers in the Turkish market. This is not a relationship-management-only role: alongside proactive communication, regular customer visits, and strong coordination skills, the person we hire will own the full renewal lifecycle for their accounts and be monitored on renewal rate, expansion revenue, and churn prevention — not visit frequency alone. Responsibilities Build long-term, trust-based relationships with customers across Turkey, serving as their primary point of contact Own the renewal lifecycle for assigned accounts — track contract end dates, run early-warning outreach, and secure on-time, favorable renewals, including on large/strategic contracts Conduct regular on-site customer visits to analyze needs and expectations firsthand, and to identify expansion (cross-sell/upsell) opportunities within each account Apply structured Value Selling, Persona-based selling, and Objection Handling techniques throughout renewal and expansion conversations Proactively flag churn risk early and run structured retention plans to prevent cancellation or downgrade Work in close coordination with contracts and project teams to route customer requests and ensure smooth handoffs Identify new business opportunities within existing accounts and contribute to business development efforts Support reporting, proposal, and contract processes Relay market developments and customer feedback to the relevant internal teams Qualifications University degree, preferably from a relevant field Minimum 10 years of experience in a similar role (Account Manager / Sales Specialist / Customer Manager, etc.), with a demonstrable track record of renewing large accounts, expanding contract value and preventing churn Completion of a recognized, vendor-specific Account Management / Sales training or certification program Solid, practical working knowledge of Persona Selling, Value Selling, and Objection Handling methodologies, ABS and Story Telling Preferably experienced in the software, technology, or B2B services sector High-level business English, spoken and written, required Enjoys customer visits and field work; dynamic working style Strong communication, follow-up, and coordination skills No restrictions on travel Personal Data Notice 6698 sayılı Kişisel Verilerin Korunması Kanunu kapsamında kişisel verilerinizin işlenmesinden doğan haklarınıza ve bu konudaki detaylı bilgiye SNI kurumsal internet sitemizde yer alan aydınlatma metnimizden ulaşabilirsiniz. / You can access your rights regarding the processing of your personal data under the Personal Data Protection Law No. 6698, as well as detailed information on this subject, in the privacy notice available on the SNI corporate website.