Customer Service Account Manager

Are you looking for more than just a job? Matthews International ! A company with over 175 years of success and stability . As a global leader in memorialization, we take pride in our craftsmanship and commitment to quality — and it all starts with our people. We're currently seeking a Customer Service Account Manager to join our team. This is more than a telephone role — it's a chance to become part of proud traditions, and build a stable, long-term career in a supportive and safety-first environment. The Customer Service Account Manager is the communication link between our customers, sales department and manufacturing. We support our customers and manage the process of creating orders for custom cast and etched metal signs, features and monuments that often recognize significant people, notable places and historic events. We provide high level, professional customer service by phone, email, and written communication. You will coordinate between customers, sales, and manufacturing teams. We resolve mostly routine and some more complex problems with accuracy and efficiency. WHY YOU'LL LOVE WORKING HERE Job Stability: We’ve been around for 175 years — and we’re still growing! Respectful Culture: You’re not just a number — you're part of the team. Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution. Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms. Paid Holidays: Celebrate special moments and create lasting memories with paid holidays. Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program. Education Perks: We believe in your continued growth and offer educational assistance to support your professional development. Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams. Job Responsibilities Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests. Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed. Ensure order instructions and information are submitted accurately and per customer specifications. Maintain current and accurate order entry information in all required software programs. Build sustainable relationships and trust with customer accounts through open and interactive communication. Additional duties as assigned.