Health Insurance Technician

About the Position: This position is located at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD. Work is performed in an office setting. Core operating hours are 0600-1800, with any eight-hour shift scheduled within that span. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service. Manage and reconcile patient accounts and claims. Provide technical oversight and quality control. Ensure accurate billing, collections, and audit trails for reimbursable earnings. Review, challenge, and analyze insurance payments and denials to maximize reimbursement. Improve and support the Medical Services Accounts (MSA) program and systems. Review and validate encounters for billing eligibility, accuracy, and completeness. Resolve claims issues and ensure follow-up on unpaid/denied bills. Post and reconcile insurance payments, and support billing system operations. Utilize knowledge of hardware (servers, printers, monitors, hard drives, etc.), software, and networking to ensure continuous electronic billing and integration with other medical information systems. Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes working with insurance companies regarding billings or payments; documenting transactions, identifying discrepancies to provide solutions; and working with automated healthcare or financial systems such as: Genesis, Revenue Cycle, Account Receivables Management System, Armed Forces Billing and Collection Utilization Solution (ABACUS). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.