Quality Customer Service Representative - Full time

Customer Service Representative Customer Service Representative The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Provides timely and accurate information to incoming customer order status and product knowledge requests. #Processes customer orders/changes/returns according to established department policies and procedures. #Responsible for collections and processing of credit applications. #Reconcile vendor acknowledgements to ensure expedient order fulfillment. #Provides timely feedback to the company regarding service failures or customer concerns. #Partners with the sales team to meet and exceed customer’s service expectations. Customer/Client Focus. #Problem Solving/Analysis. #This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. and one Saturday per month from 8:00 a.m. Travel No travel is expected for this position. High school diploma. 3-5 years of Customer service experience.