Customer Service Representative

Customer Service Role Summary This position involves managing high volumes of inbound calls to provide professional, empathetic, and efficient customer service . Key responsibilities include Navigating multiple systems and databases to resolve inquiries Assisting with order placement, product details, pricing, invoicing, credits, and returns Using critical thinking and available resources to independently solve problems Qualifications And Skills Candidates should possess At least 1 year of customer service experience; high-volume call center experience is a plus A high school diploma or equivalent Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) Experience with CRM systems and SAP is advantageous