Hotel Front Desk Agent

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy. Job Responsibilities: Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily Enforce hotel and company credit policies. Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests. Use yield management polices to maximize revenue and occupancy. Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire. May perform duties of a general clerical nature within the hotel. Attend and is involved in monthly front desk meetings. Work closely with sales department to implement strategies to maximize room revenue. May fill-in on front desk. Other duties as assigned. Education HS Diploma or equivalent Experience 1 year of previous experience as front desk agent