Customer Service Representative

General Duties Establish and maintain rapport with customers and offer world-class friendly service. Maintain the philosophy of always giving the customer more than they ask for. Receive (via phone and fax) customer orders and inquiries for price and delivery quotations for stock catalog and special items. Prepares formal quotes and faxes to customer as required. Support sales staff by preparing quotes to customer requests on an immediate basis for quick turn around. Respond to leads generated by advertising and websites and recommends the most appropriate channel, i.e. direct quote or forward to the most appropriate stocking distributor. Sell and educate customer on Climax products and product attributes as well as alternatives. Use tacit knowledge to guide customers towards stock items whenever possible. Prepare all CSIR paperwork as appropriate, make copies and decimate. Receive and respond to expedite / delivery requests from customers and communicates to operations to communicate customers urgency. Act as a customer advocate within the Company to communicate customer needs. Respond to customer requests for literature, prints, and technical information. Participate in new product development initiatives. Assist Marketing efforts by providing leads and input, working with staff, and, in particular, with proactive calling efforts. Skills Professional selling and customer service skills Product knowledge of Shaft Collars and Rigid Couplings and KLA’s, coatings, finishes, materials, applications, KLDs, etc. Excellent verbal and written communication skills (especially telephone skills) Experience with CRM and ERP, specifically Salesforce.com Microsoft Office and Access Excellent problem solving skills