Customer Service Representative/Client Assistant

Job Description CSR II • Customer Care Specialist Employment Type: Full-Time Pellitteri Waste Systems was truly humbled to receive the 2025 Family Business of the Year Award from In Business Madison. We are a family owned business that puts integrity, passion and pride into all of our client relationships. Do you consider yourself the BEST OF THE BEST in the Customer Service field? Enjoy working for a growing family owned business that has been a locally owned and operated for over 70 years. We are searching for an experienced, positive and enthusiastic full time Customer Care Specialist to join our team! Check out our CS Recruitment Video at • Y. Competitive weekly pay ~ Free and low-cost Health Insurance options , dental and vision insurance ~Weekly overtime opportunities! Field customer calls relating to roll-off, front-load, residential, rotator, data destruction, and other services offered Take escalated phone calls and/or emails when necessary Have the necessary writing skills to answer municipalities and other customers via email Provide accurate service and pricing information to customer inquiries and sales Provide a high level of customer support for information requests, troubleshooting service issues and coordinate efforts with the CS department, dispatch and sales Participate in the planning and improvement of the departments processes 3-5 Years Of Customer Service Experience Preferred ~ Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc. ~ Ability to think critically and problem-solve with creative solution ~ Proven experience with high level writing skills and experience with working with municipalities is preferred ~ demonstrated ability to work effectively with customers and staff