[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Customer Success Manager (PR & Communications)

Active
On-site
Columbia - Maryland, Maryland, United States
Posted · 10.08.2026
Ashby (US)

# Customer Success Manager (PR & Communications)

Hire Hangar

Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title| Technical Customer Success Manager (PR & Communications)
Location | Remote (US BASED ONLY)
Time Zone | Eastern Time (EST/EDT)
Role Overview:
We are seeking a client-focused Customer Success Manager to support organizations using an AI-powered social listening and narrative intelligence platform. This platform helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This is a full-time, remote role ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.

Key Responsibilities:
• Onboard new clients and guide them through platform setup, dashboards, and alerting tools
• Help clients interpret narrative and social listening data to inform their communications strategy
• Build and deliver client-facing reports summarizing platform insights and emerging trends
• Serve as the primary point of contact for client questions, training, and ongoing support
• Manage renewals and identify opportunities to expand client engagement with the platform
• Relay client feedback internally to support product improvements
• Collaborate with internal teams to ensure a smooth, high-touch client experience

Required Qualifications:
• Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
• Experience producing or presenting client-facing reports, media coverage summaries, or performance insights
• Strong written and verbal communication skills with a polished, client-facing style
• Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)

Preferred Qualifications:
• Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)
• Experience working with corporate, brand, or enterprise-level clients
• Background at a PR or communications agency supporting external clients

Tools & Technology:
• Client-facing analytics/dashboard platform
• Google Workspace
• Slack, Zoom, and other remote collaboration tools
We connect top talent with vetted employers, competitive pay, and real growth opportunities.

This job was verified from Ashby (US). Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/5c9cd338-aa63-411d-ba26-1018ac451b36/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?

## Similar jobs

[Hire Hangar Jobs](https://jobradar.live/company/hire-hangar) · [Jobs in Maryland](https://jobradar.live/jobs/maryland)
· [Customer Service Jobs in Maryland](https://jobradar.live/jobs/maryland/customer-service) · [Jobs by location](https://jobradar.live/jobs) · [Jobs by company](https://jobradar.live/company)

- [Customer Service Representative](https://jobradar.live/ilan/aa5d8709-55d8-430c-83f8-c2ed77d74615) The Agora Companies · Baltimore, MD

- [Customer Service Coordinator II](https://jobradar.live/ilan/141ff9f8-9e63-4f79-9611-ba5a4df61c28) Aramark · Jessup, MD

- [Scheduling & Customer Service Specialist](https://jobradar.live/ilan/fc1a8d9e-8086-4d0c-8525-b8eafbd8ad0a) Critter Control · Owings Mills, MD

- [Scheduling & Customer Service Specialist](https://jobradar.live/ilan/9ca6eafc-0b2f-4fcc-8541-780f2513000a) Orkin · Owings Mills, MD

- [Scheduling & Customer Service Specialist](https://jobradar.live/ilan/719680cf-ad96-474d-bec2-021c6873e1f1) Critter Control · Westminster, MD

- [Customer Service Representative](https://jobradar.live/ilan/2dd87fa8-24a4-4562-a2d6-de08de5ce35b) Wegmans · Frederick, MD

- [Customer Service Clerk](https://jobradar.live/ilan/d6293523-8d3a-458e-b579-b8256046c2d8) Albertsons Companies · Chestertown, MD

- [Scheduling & Customer Service Specialist](https://jobradar.live/ilan/9e026a68-d51e-432b-9e7f-0bf5143b9cec) Clark Pest Control · Owings Mills, MD