Customer Service Officer

Company Description Korvantis is a growing organization focused on delivering reliable, customer-centric solutions across its products and services. The company values clear communication, continuous improvement, and a strong commitment to service quality. Team members are encouraged to collaborate, take ownership of their work, and contribute ideas that enhance the customer experience. Korvantis supports remote work and aims to provide a flexible, inclusive environment where people can develop their skills and build long-term careers. Role Description The Customer Service Officer role at Korvantis is a full-time remote position responsible for providing responsive, high-quality support to customers through multiple channels such as email, chat, and phone. Day-to-day tasks include handling inquiries, resolving issues, and documenting interactions in company systems to ensure accurate records and smooth follow-up. The role involves monitoring customer feedback, escalating complex cases when needed, and collaborating with internal teams to improve processes and service delivery. The Customer Service Officer is expected to maintain a professional, empathetic approach, proactively guide customers, and support initiatives that enhance overall customer satisfaction and experience. Qualifications Strong interpersonal skills with the ability to communicate clearly, listen actively, and build trust with diverse customers. Experience in customer service and customer support, including handling inquiries, troubleshooting issues, and managing high volumes of interactions. Focus on customer satisfaction and customer experience, with a track record of meeting or exceeding service quality and response-time targets. Ability to work effectively in a remote environment, including reliable internet connectivity, time management skills, and self-directed work habits. Excellent written and verbal communication skills in English and strong attention to detail when documenting customer interactions. Comfort with using CRM or ticketing systems and learning new digital tools and workflows. Previous experience in a customer-facing role in technology, services, or related industries is beneficial. High school diploma or equivalent required; further education or relevant certifications in customer service or communication are an advantage.