Management and Program Assistant

This vacancy is for a GS-0344-7, Management and Program Assistant located in the Department of Homeland Security, U.S. Coast Guard, PPC CUSTOMER SERVICE DIVISION in TOPEKA, Kansas. You will serve as a/an Management and Program Assistant and be responsible for completing duties in support of process management and process improvement to increase the efficiency, effectiveness, and productivity of the organization and its programs. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Independently reviewing a wide variety of military human resource, pay, and entitlement processes, policies, procedures, and guidelines. Identifying potential process inefficiencies and recommending improvements to reduce or eliminate weaknesses in transaction processing. Assisting management in reviewing new or proposed military human resource policies, procedures, and guidelines for impact on organizational practices. Using a variety of methods and techniques to evaluate the effectiveness of processes and programs. Pinpointing potential barriers and working with management, system programmers, and military pay systems specialists to develop system and technical requirements documents. Preparing system change request proposals for enhancements. Working with end users, systems analysts, and programmers to test programming solutions prior to the implementation of system changes. Collecting, validating, and analyzing data and information to support improvement of the efficiency of internal and organizational processes. Preparing and providing statistical data and reports to management. Designing new reports, including graphs, diagrams, charts, and other graphics, to assist in measuring program progress and quality of service, and making recommendations on actions to resolve problems and/or increase program/process efficiency. Serving on panels, committees, and working groups responsible for conducting advanced analyses. Providing and/or evaluating analytical data/results and keeping management informed of progress and unusual issues. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information To qualify at the GS-07 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-06 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Analyzing and interpreting regulatory frameworks to assess the impact on organizational readiness and workforce management (military personnel manuals, directives, or legislative changes). Identifying operational or systemic bottlenecks within financial or personnel systems and/or facilitating technical solutions. Developing and designing data visualization products such as reports, charts, diagrams and/or graphs which measure program progress. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of the announcement. Do NOT include the following types of information in your resume: Social Security Number (SSN) Date of Birth (DOB) Photos of yourself (if included on your resume you will not be considered for this position) Personal information: such as age, gender, religious affiliation, etc. Key Requirements: Must be a U.S. Citizen. Must be registered or exempt from the Selective Service. See www.sss.gov A one-year probationary period may be required. To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This position requires a Public Trust clearance. This not a Bargaining Unit position. Time-in-Grade requirement must be met by the closing date of the vacancy. All Federal employees are required to have Federal salary payments made by direct deposit. The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the HR Office. This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail. Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) from an accredited institution. Once selected & prior to appointment, applicants must provide an official college transcript. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the U.S. (see FOREIGN EDUCATION below). College Transcript: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide all unofficial transcripts (undergraduate, graduate, etc.) by the closing date of this announcement or you will be disqualified from further consideration. Transcripts should be legible and detailed, showing course number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours, and grade earned. If course content cannot be easily identified from the title of the course as listed on your transcript, you must submit an official course description from the college/university that reflects the content at the time the course was taken. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. To receive this credit, you must submit evidence of equivalency as provided by a credentialling evaluation service. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here Only experience and education obtained by the closing date of this announcement will be considered.