Operations Manager

Operations Manager — Baltimore About College Track College Track is a comprehensive college completion program that supports students through a 10-year, fully integrated journey — from high school through a bachelor's degree and into a meaningful career. What began in 1997 with 25 students in East Palo Alto has grown into a national movement of more than 5,400 scholars and alumni driving change in their families, campuses, workplaces, and communities. Today, we operate 13 centers across California, Colorado, Louisiana, and the D.C. Metro Area — with our newest site opening in Baltimore through a bold partnership with the Baltimore Ravens, M&T Bank, and Baltimore City Public Schools. Learn more at www.collegetrack.org. Our scholars go on to lead at more than 300 college campuses nationwide, graduating at three times the national average for first-generation students. One year after college, 80% of our alumni are employed, and by age 30 they earn an average of $89,823 — proof of the long-term economic mobility a bachelor's degree unlocks when talent meets opportunity. Our Values We blend an entrepreneurial spirit with our nonprofit roots, building a culture where every voice is valued: Commitment — every decision centers the 10-year promise Passion — the fire that keeps us in it for the long haul Joy — celebrating the impact of our community Authenticity — building deep, trusting relationships Excellence — always learning, progressing, evolving The Role The Operations Manager keeps the Baltimore site safe, compliant, and running smoothly every day — the behind-the-scenes work that lets staff deliver strong programming and lets scholars thrive in an affirming space. Reporting to the Executive Site Director, you'll be the go-to person for everything from facilities and vendor relationships to safety protocols, event logistics, and local IT support. What You'll Do Facility ManagementKeep the site clean, secure, and welcoming; manage renovation and repair needs with Central Operations; serve as the day-to-day liaison with the landlord and site vendors; oversee access, parking, and key cards; be the point of contact for site visits and inquiries. Risk Management & ComplianceBuild a risk-conscious culture alongside the Executive Site Director; ensure staff compliance with waivers, permissions, and training; oversee security systems and emergency preparedness (EAPs, drills, staff/student training); manage safe arrival and dismissal procedures; handle on-site insurance claims. Program SupportSupport relationships with funders, sponsors, and community partners; plan and execute partner and donor events, including budgets and logistics; manage site communications and scholar communication tools; oversee procurement, vendor relationships, invoice tracking, and local contracts. Student Transportation & VehiclesMaintain site vehicles and documentation; report incidents and manage vehicle insurance claims; partner with site leadership and Central Operations on a comprehensive transportation plan. Technology & Asset ManagementServe as the local IT liaison, providing Tier 1 support and escalating as needed; manage IT inventory and health checks; oversee AV equipment and support system testing. People & CultureHelp build a strong, student-centered site culture; support new staff onboarding; ensure compliance with all clearance requirements. What You Bring Above all, a genuine commitment to College Track's mission of helping students overcome systemic barriers to earn a bachelor's degree. Beyond that: ~5 years managing operations for an organization, school, or program Strong organizational and project management skills — comfortable juggling multiple priorities A team-first, customer-service mindset with excellent judgment and professionalism Strong written and verbal communication across stakeholders Proficiency in Microsoft and/or Google Suite, with an appetite for learning new systems (Salesforce or Adaptive experience a plus) A 4-year college degree Ability to work Monday–Friday, 11am–7pm A valid driver's license and ability to meet College Track's driving clearance and auto insurance requirements Compensation & Benefits Full salary range: $62,000–$75,500. As this role is new to you, expect an offer within the target range of $65,375–$68,749, balancing internal equity with room for growth. College Track supports whole-person wellness with up to 23 discretionary time-off days in year one, plus 23 paid holidays/office closures, and comprehensive health and financial security benefits. Learn more at bit.ly/JpBs22. Good to Know College Track is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to actual or perceived age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability including Acquired-Immune Deficiency Syndrome (AIDS) or AIDS-Related Complex (ARC), or military status. College Track abides by Fair Chance hiring practices. Any offer of employment is contingent upon successfully completing a background check, in compliance with federal, state, and local laws. Pursuant to applicable local ordinances and state regulations—including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, and the California Fair Chance Act—we do not inquire into criminal history on initial applications and will consider for employment qualified applicants with arrest and conviction records.