Manager, Special Investigations Unit

Job Type: Full time Exempt/Non Exempt: Salary Job Description: Location Details: This position can work remotely from a home office for day-to-day operations. Will travel to Dearborn, MI or Tampa, FL as needed. Position Schedule / Shift: Monday- Friday 8am-5pm. Travel less than 25% across our footprint. Position Summary: The Manager of the Special Investigations Unit (SIU) leads ACG’s enterprise investigations program, focusing on serious incidents of fraud, internal misconduct, security violations, and other risks that could impact the company’s integrity or assets. This role develops and executes strategies to prevent, detect, investigate, and report instances of fraud, waste, abuse, and misconduct across ACG. The SIU Manager oversees a team of investigators who handle complex investigations (e.g., financial fraud schemes, employee malfeasance, theft of assets, policy violations, and external threats against the company). They ensure investigations are conducted thoroughly, discreetly, and in accordance with legal and regulatory requirements. The manager also works closely with Compliance, Legal, HR, and law enforcement agencies, strengthening ACG’s defenses against illicit activities and ensuring outcomes of investigations lead to improved controls and risk mitigation. Key Responsibilities: • Investigations Leadership: Directs and prioritizes the caseload of the Special Investigations Unit, ensuring all allegations of significant misconduct or fraud are appropriately addressed. Assigns cases to investigators, provides guidance on investigative plans, and monitors progress to ensure timely resolution. Types of cases may include internal fraud or embezzlement, data or intellectual property theft, bribery/corruption allegations, violations of company policy or code of conduct, security breaches, and external fraud attempts affecting the company or its customers. • Strategy & Program Development: Develops and implements an enterprise-wide strategy for the prevention, detection, investigation, and reporting of fraud, waste, and abuse (FWA) and other security-related incidents. Designs end-to-end investigative processes, including intake channels (e.g., ethics hotline, security incident reports), triage criteria, evidence collection methods, and case documentation standards. Establishes protocols that align with industry best practices and legal standards, ensuring consistent investigative quality across the organization. • Fraud Prevention and Detection: Collaborates with other departments (Compliance, Finance, Audit, IT Security) to identify red flags and proactively detect potential fraudulent or unethical activities. Implements systems or tools for fraud detection (such as data analytics to spot anomalies in transactions, or security audits to uncover policy violations). Leads education initiatives to help employees recognize and report fraud or misconduct. Where relevant, ensures compliance with specific anti-fraud regulations and internal controls to prevent fraud. • Conduct Investigations: Personally oversees or leads the most complex and sensitive investigations, such as those involving senior personnel or large financial impact. Ensures that all investigations are conducted with a high degree of professionalism, confidentiality, and objectivity. This includes gathering and analyzing evidence (documents, digital records, CCTV footage), conducting interviews (using proper investigative interviewing techniques), and maintaining chain-of-custody for physical or digital evidence. Leverages investigative techniques suitable for each case, potentially including forensic accounting, e-discovery for digital evidence, or surveillance for external threats. • Interdepartmental Coordination: Works in tandem with HR on investigations involving employees (e.g., harassment, policy violations), ensuring due process and fairness. Coordinates with the Legal department throughout investigations to understand legal implications, preserve privilege when necessary, and prepare for any potential litigation or regulatory reporting. Partners with IT Security for cases involving cyber elements (like data breaches or computer misuse) and with Physical Security for cases like theft or workplace violence. This cross-functional approach ensures comprehensive fact-gathering and unified action against identified issues. • Reporting and Case Resolution: Ensures all necessary regulatory requirements are met in the reporting of fraud and investigation outcomes. Internally, prepare clear, detailed investigative reports for each case, outlining findings, conclusions, and recommendations. Presents investigation findings to senior management and relevant committees, highlighting control breakdowns or gaps that enabled the incident. • Remediation and Control Improvement: After concluding investigations, identifies underlying root causes or control failures that allowed the issue to occur. Works with process owners to design and implement corrective actions, whether it’s tighter financial controls, enhanced background checks, revised policies, or targeted training for employees. Tracks the implementation of these remediation measures and reports on their status. Develops metrics to measure the impact of the SIU’s work, such as value of losses prevented/recovered, number of cases substantiated, average case resolution time, etc., demonstrating the unit’s contribution to risk reduction. • Team Management and Development: Manages the SIU team of investigators. Provides mentorship and training to develop their investigative skills (e.g., interviewing, evidence handling, case management). Ensures the team stays current on emerging fraud schemes, investigation techniques, and legal updates (for instance, attending relevant seminars or obtaining certifications like CFE – Certified Fraud Examiner). Promotes a culture of integrity, objectivity, and relentless pursuit of facts within the team. • External Liaison: Serves as ACG’s liaison with external investigative bodies and law enforcement. Maintains contacts in local and federal law enforcement agencies, and coordinate referrals of cases to law enforcement when criminal prosecution is warranted. Works with industry associations to share intelligence on fraud trends or coordinate joint investigative efforts when appropriate (while adhering to privacy and confidentiality requirements). Represents ACG in any regulatory inquiries or audits related to fraud prevention and investigations. • Compliance & Legal Adherence: Ensures all investigative activities adhere to applicable laws and regulations – for example, respecting employee privacy rights, data protection laws, and legal standards of evidence. Periodically reviews and updates ACG’s fraud prevention plans, and anti-fraud training for employees. An armed position responsible for responding to and addressing active assailant or other threatening situations at company locations. Oversee subordinate Team members when responding to threat situations. In situations that justify the use of a firearm, use extreme judgement, emotional control and caution to load, unload, aim and fire handguns, shotguns and other company-approved firearms. Use authorized weapons, protective gear and devices, while maintaining awareness of and ensuring personal safety and the safety of others. Meet any applicable state, county and municipal licensing and permit requirements for Armed Security Officers and specific protective device and weapons qualifications. Supervisory Responsibilities: Manage a team of armed and unarmed Special Investigators. Select, hire, train, develop and coach assigned staff in accordance with corporate and Huma Resource guidelines. Qualifications: Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): Bachelor’s Degree in Criminal Justice, Security, Business Administration or related field of study (or equivalent work experience) possession of a valid Operators License completion of required training in carrying and operating firearms possess and maintain a valid Concealed Pistol License Experience: 8+ years of investigative experience in areas such as corporate security investigations, financial crimes investigations, law enforcement (detective/federal agent), or compliance investigations. At least 3 years in a supervisory role managing investigators or investigative programs. Experience in the financial services or insurance industry is a plus (knowledge of relevant fraud schemes and regulatory expectations). A track record of handling complex cases end-to-end and working with prosecutors, internal counsel, corporate compliance, or regulatory bodies on investigative and enforcement actions is highly valued. Project management Creating process improvements Knowledge and Skills: Demonstrated knowledge of: proper procedures and techniques for operating firearms active shooter and active threat management tactical response criminal and civil law as it relates to private security in the area of arrest, search and seizure, rules of evidence, and investigative procedures in-depth knowledge of investigation theories, methods and techniques best practices in corporate risk investigations budgets and business administration techniques to manage stress and control highly emotional situations Ability to: successfully complete drug screening successfully complete psychological evaluation successfully complete firearms and use of force training work in environments and under conditions that require carrying authorized weapons and ammunition and use protective gear and devices, while maintaining awareness of personal safety and safety of others restrain unruly employees, visitors or others during altercations evaluate situations and make sound decisions based on all available information maintain composure and perform well under stressful and very intense situations utilize mental processes necessary to perform essential job duties and responsibilities include observing, identifying, remembering, understanding, and problem solving perform other physical activities necessary to essential job duties including: walking, standing, running, walking/running stairs, driving, lifting, carrying, climbing, reaching and restraining/detaining violators • communicate effectively with others in a work environment and with the public • build, improve and maintain effective relationships with both employees and guests • prepare and conduct presentations to all levels of management • participate in industry specific security/safety training programs Management Ability to: manage day-to-day functions, operational objectives and performance of security investigations personnel manage projects working with contractors when necessary budget preparation and management Preferred Qualifications Education: Master’s Degree Security Administration, Business Administration or related field Certified Fraud Examiner certification through the Association of Certified Fraud Examiners Certified Financial Crimes Investigator through International Association of Financial Crimes Investigators Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Travel throughout corporate footprint with exposure to temperature extremes. Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation The annual salary range for this position is $96,345- $128,440 with annual bonus potential, based on performance. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education Tuition assistance Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program. Job Posting Period: This position is expected to remain posted through 11/10/2026; however, it may close at any time once a qualified candidate pool is identified. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.