Cluster Reservation Sales Agent-Adana

Job Description The Role At Hilton Adana, we are seeking a Cluster Reservation Sales Agent to assist with daily operations in accordance with Hilton brand standards. This role is critical to guaranteeing smooth operational execution, upholding service quality, and fostering a high level of guest satisfaction. Position Title: Cluster Reservation Sales Agent Department: Reservation Sales Company: Hilton Türkiye Location: Adana, Türkiye Job Type: Full-Time Reporting Line: Director of Reservation • Türkiye Responsibilities Join the team that defines hospitality excellence Hilton Türkiye is seeking a Cluster Reservation Sales Agent who is passionate about creating exceptional guest experiences and driving commercial success. If you love talking to people, solving problems fast, and turning “just checking rates” into “booked!”, this role is your playground. Why This Role Matters You are the first impression , the energy , the human touch behind every reservation. What You Will Do Convert inquiries into confirmed business with confidence and speed Manage reservations across phone, email, and online channels Upsell and maximize revenue through smart, guest‑focused recommendations Ensure accuracy in every booking, amendment, and special request Collaborate closely with Front Office, Sales, and Revenue teams Monitor occupancy and forecasts to support business targets Prepare weekly reports for senior management Identify new sales leads and nurture future business opportunities You’re not “just taking reservations.” You’re the first impression, the deal‑maker, the vibe‑setter of Hilton. You turn inquiries into bookings. You turn bookings into loyalty. You turn loyalty into revenue. That’s impact. Qualifications What Makes You a Great Fit Experience in Reservations, Front Office, or hospitality operations Strong communication skills in Turkish & English A natural ability to prioritize, stay organized, and stay calm A passion for guest satisfaction and Hilton’s values Confidence in working both independently and as part of a team S trong multitasking skills due to the need to manage inquiries across multiple properties simultaneously Why You’ll Love Hilton Be part of world’s most iconic brand in Türkiye Access to Hilton University and global learning programs Go Hilton travel perks for you + your family Competitive salary, service charge, meals on duty Real career mobility across Hilton worldwide A culture that celebrates teamwork, recognition, and growth About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.