Customer Care Specialist

Replies within 24 hours Benefits: Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance 401(k) matching Company parties Dental insurance Do you have a friendly phone voice? Do you like helping people? Are you able to quickly gather information and propose a solution? Then don’t miss your chance to join our growing recession-proof business as a Customer Care Specialist. In this position, you will be making a difference each and every day for the customers we serve. We are a leader in our industry and have a sincere drive toward providing unmatched customer service with the goal of helping make fire and water damage to someone's home or business “Like it never even happened”! We are seeking a teammate who has an infectious positive attitude, is extremely reliable & dependable, is comfortable answering phones with a reassuring and friendly voice, can quickly gather and relay information, and can multi-task when needed. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in our casual yet professional work environment. As a valued member of our team, you will receive competitive pay, with opportunity to learn and grow. Job Description: Perform office administrative tasks related to receiving customer calls, answering questions, gathering vital information, dispatching Priority Responders, assisting with scheduling of jobs, and other customer satisfaction activities. When not answering phones, there would also be some other additional general office duties such as processing outgoing mail, ordering supplies, receiving package deliveries, and keeping the lobby and front office areas neat and organized. Primary Responsibilities: As an initial contact for the business, ALWAYS provide exceptional customer service Receive in-coming phone calls and greet visitors to the office Perform detailed and accurate data collection and entry Dispatch Priority Responders to lead calls and job referrals Assist the Scheduler with coordinating crew and job scheduling Perform additional general administration duties Possibly assist other departments, as needed during busy periods Qualifications: Minimum 2+ years of customer service and/or call center experience Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times Ability to remain calm and professional during tense or stressful situations Excellent organizational skills and strong attention to detail Very self-motivated and goal-oriented Ability to work in a fast-paced, team-oriented office environment Proficiency in Microsoft Office Suite (i.e., Outlook, Word, Excel) & Google Docs Ability to learn new software, including Xactimate and proprietary software Minimum of HSD/GED Successfully complete a background check subject to applicable law Office Location & Hours: New Albany, IN 8am • 5pm with a half-hour lunch (M-F) Benefits: Competitive hourly wage • commensurate with experience OT for all hours per week over 40 9 Paid holidays (eligible after 90 days) 2 weeks paid vacation (eligible after 6 months) 2 personal days (eligible after 90 days) Birthday off or one day during the month of your birthday (eligible after 90 days) 401k w/3% match (eligible after 1 year) Profit Sharing Plan (eligible after 1 year) Healthcare Options • medical, dental, and vision Branded apparel Great professional casual work environment SERVPRO® is an equal opportunity employer and never discriminates based on race, age, ethnicity, sexual orientation, ability, veteran status or gender. Compensation: $19.50 - $21.00 per hour Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.