Program Support Asst (OA)

The Primary Purpose of this Position is: To perform various administrative and clerical duties in support of the ACOS/Education Service, and perform office automation support using multiple automated programs and software such as word processing, databases, spreadsheets, and graphics in support of the administrative and clerical work. The Organizational Location of the Position is: Office of the ACOS for Education, VA North Texas Health Care System (VANTHCS), Dallas, TX. Duties include but are not limited to: Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, graphics, tables within text, editing, reformatted electronic drafts, updating or revising existing databases and spreadsheets. Independently plans and performs complex office automation duties requiring different approaches and methods from one assignment to another, such as using different packages to: edit lengthy and complicated reports; collect, select, organize, and provide information; track the status of a number of projects assigned to the ACOS/Education service; and resolve incompatibility problems in transferring text from software package to another when menu options and specific software instructions are not available. Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Composes non-technical correspondence, instructions on office procedures, requests for information, letters of acknowledgment and notification. Consolidates and finalizes information from system and files for various reports in accordance with established reporting procedures. Gathers and summarizes information from files and documents for supervisor's or other staff members' use in responding to inquiries, recognizing which information is or is not relevant to the issue at hand. Proof reads/edits correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format Receives/greets visitors; and, reviews and processes incoming and outgoing correspondence, materials, publications, etc. Meets visitors and determines if they should be referred to other personnel, or personally answers visitor's inquiries. Answers substantive nontechnical requests for information based on information from records and files. Screens incoming mail and electronic messages to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally. Establishes, updates, and maintains office records of various types. Uses a variety of automated systems (e.g., records management, electronic forms, electronic publications library, time, attendance, etc.) and non-automated to perform various clerical duties. Establishes files, maintains, purges, and disposes of records/files in accordance with regulations and procedures. Performs other administrative work in support of the ACOS/Education. Arranges conferences and teleconferences for staff. Serves as primary Timekeeper for the service, maintaining all files pertaining to • annual, sick leave balances, overtime records, etc. Ensures that overtime requests are submitted in a timely fashion. Prepares and consolidates time and attendance records. Work Schedule: 8:00am-4:30pm Monday-Friday Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/549-8533-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/16/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: managing large electronic databases; preparing correspondence, updating forms, improving and creating processes; developing and writing local policies and practices; using qualitative and quantitative analytical techniques; multi-tasking complex assignments and time sensitive deadlines; working with leadership in other services/departments; approving travel requests and expense reports; and working with human resources. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education beyond high school level. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond high school. (TRANSCRIPT REQUIRED) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.