Customer Service Representative

Customer Service Representative Pries Enterprises | Independence, Iowa Pries Enterprises is looking for a Customer Service Representative to join our growing team in Independence, Iowa! In this role, you will be an important link between our customers and our production team, helping ensure orders are quoted accurately, communicated clearly, produced on schedule, and delivered as promised. The ideal candidate is customer-focused, organized, detail-oriented, and able to manage multiple priorities in a fast-paced manufacturing environment. If you enjoy building relationships, solving problems, and making sure the details are taken care of, we’d love to hear from you! What You'll Do Manage customer orders from purchase order through delivery , keeping customers informed throughout the process. Organize incoming orders and prioritize customer requests based on production schedules and customer needs. Prepare quotes for new orders and production runs and communicate pricing accurately to customers. Coordinate product returns, customer concerns, and complaints with the Quality Department and other internal teams. Establish and communicate ship dates while monitoring production schedules and order status. Enter and maintain accurate customer and order information within our ERP system Navigate order entry, order status, customer data, and part information within the ERP system. Develop a basic understanding of aluminum extrusion drawings and Pries die prints to better support customers and production. Communicate professionally and effectively with customers through phone calls and email. Work closely with Sales, Production, Quality, Shipping, and other departments to resolve issues and keep orders moving. Provide a high level of customer service while looking for opportunities to improve processes and the customer experience. What We're Looking For 1–2 years of customer service, account support, order management, or related experience preferred. Excellent written and verbal communication skills. Strong attention to detail and the ability to maintain accurate information. Ability to handle customer complaints and concerns with professionalism, patience, and a solution-focused attitude. Strong time-management and prioritization skills. Ability to manage multiple orders and requests while meeting deadlines. Comfortable learning and navigating ERP systems and other computer software. Ability to understand technical information and learn basic manufacturing terminology, drawings, and die prints. A customer-first mindset and a desire to provide exceptional service. Ability to work effectively as part of a team in a fast-paced manufacturing environment. About Pries Enterprises Pries Enterprises is a family-owned aluminum extrusion company located in Independence, Iowa , proudly celebrating 50 years of extrusion excellence ! We believe our success is built on Innovation, Quality, and People . Our team works together to continually improve our processes, serve our customers, and build a stronger future for our company and our community. Schedule & Compensation Monday–Friday | 7:30 AM–4:00 PM Some overtime may be required based on production schedules and workload. Hourly or Salary-based position Compensation based on experience, with a minimum equivalent of $20.00 per hour Benefits Pries Enterprises offers a comprehensive benefits package, including: Health Insurance Dental Insurance Vision Insurance Short- and Long-Term Disability Life Insurance 401(k) Matching Monthly Bonuses Vacation Time Team-based work environment Opportunities for growth and continued improvement Ready to join the Pries team? If you have questions about this position or would like to learn more, contact us: Email: ahelmrichs@priesenterprises.com Phone: 319-334-7068 Pries Enterprises — 50 Years of Extrusion Excellence