[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Customer Service Associate

Active
On-site
Cleveland, OH
Posted · 25.09.2026
LinkedIn Jobs US

# Customer Service Associate

Hertz

Job Description The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage : $17.50/hr Qualifications 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Apply today and shift your career into drive for tomorrow! Benefits And Perks Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs
• Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more About Us The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

This job was verified from LinkedIn Jobs US. Applications are completed on the original source.

[Apply on the original listing ↗](https://jobradar.live/ilan/47de9b80-eff3-4377-8e11-9f887145d779/git)

## Stop searching one by one for roles like this.

Upload your resume or enter your target roles to see your first 3 matches for free.

[Find jobs for me →](https://jobradar.live/uye/kayit)
Your resume is never shared with employers; it is processed only for matching.

Something wrong with this job?

## Similar jobs

[Jobs in Ohio](https://jobradar.live/jobs/ohio)
· [Customer Service Jobs in Ohio](https://jobradar.live/jobs/ohio/customer-service) · [Jobs by location](https://jobradar.live/jobs)

- [Customer Service Rep(02300) - 811 W. Main St](https://jobradar.live/ilan/b9b17cea-f21f-4939-a407-57d4aa4309cb) Domino's · Pomeroy, OH, United States

- [Customer Service Rep(02370) - 3346 Glenmore Ave](https://jobradar.live/ilan/03cdd4b1-67ab-467a-9518-268689e915b1) Domino's · Cincinnati, OH, United States

- [Customer Service Rep(02280) - 1200 Jackson Pike](https://jobradar.live/ilan/e3a9dd27-94f7-4ef1-a7a3-ce5ec6b04b84) Domino's · Gallipolis, OH, United States

- [Customer Service Rep(02163) - 2707 Hubbard Rd](https://jobradar.live/ilan/0f8027bc-39f9-48df-9ffe-999687c04c00) Domino's · Madison, OH, United States

- [Customer Service Rep - Remote Paid Research Panelist](https://jobradar.live/ilan/49551bf5-5e68-49ea-b258-8b0c4e74dee2) Focus Group Panel · Bay Village, OH

- [Customer Service Rep - Remote Paid Research Panelist](https://jobradar.live/ilan/4934a4b7-78d0-4c0e-b3bf-06df77677196) Focus Group Panel · Ashtabula, OH

- [Customer Service Rep - Remote Paid Research Panelist](https://jobradar.live/ilan/1fe878d4-4eaa-4044-89d4-d24bf0619f83) Focus Group Panel · Niles, OH

- [Customer Service Rep(02370) - 3346 Glenmore Ave](https://jobradar.live/ilan/bc4bfd44-a972-4694-ac2e-4df05cb42bc3) Domino's · Cincinnati, OH