[İş Radarı](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Medicare Customer Service Rep (2-15 Licensed)

Active
On-site
Fort Lauderdale, FL
Posted · 25.09.2026
LinkedIn Jobs US

# Medicare Customer Service Rep (2-15 Licensed)

Fuego Leads, LLC

Position: Medicare Customer Service Representative
• Must be Licensed 2-15 Location: Florida (HQ is located in Fort Lauderdale, FL) Status: In Office , Full Time Dress code: Business Casual, Casual Fridays About Us Health Insurance Alliance (HIA) is looking for a highly motivated Medicare Customer Service, 2-15 Licensed Representative to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all. Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there. At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. Our agents are provided with the highest quality self-generated leads in the industry by way of an innovative in-house marketing team with advanced dialing and texting strategies. We know firsthand how much of a difference the quality of leads makes in a sales organization. A great salesperson without quality leads is like a great musician without an instrument to play. That is why we take pride in the quality of our leads. We generate the highest quality contacts by way of our in-house marketing organization. We spend, on average, over $10,000 per week per agent on leads and marketing. We have an intricate lead distribution network and a solid team of Future Agents (Fronters/ Qualifiers) that sift through all of our generated data, producing fresh and warm fronts that are pre-qualified for interest and budget to our sales team all day long. You will not get higher-quality contacts elsewhere, that is guaranteed! Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team. The Opportunity You will be on the call center frontline, supporting the needs of our enrolled clients. You will be the subject matter expert in our policies and be able to simplify the process for customers to understand complex information. You will assist customers regarding payments and late payment concerns. You will assist with ID card timeline, and replacement ID card request. You will assist Members who request to renew or change their coverage You will assist clients with clarifying questions regarding benefits or coverage and with locating in-network providers & facilities. You will assist with uploading required documents. You will provide outreach support to members that have alerts regarding documents that have not been uploaded. You will support clients with questions regarding how their addons work (ex. rx savers & Ameritas dental/vision) You will send emails to clients that request documents, including summary of benefits. You will work outbound call campaigns as needed. You will make outbound welcome calls to our newly enrolled clients What you bring to the table You have demonstrated experience in the Health Insurance industry and working in a call center, in a similar or related role. Your 2-15 license is required. You have strong written and verbal communication skills to convey complex information in a clear and concise manner. You are a detail oriented person with strong active listening skills. You have exceptional organizational skills and multitasking capabilities – There are many different sources for our leads that must be handled in a unique and specific way. You thrive in sales and adapt to changing processes. You will have to be able to think on your feet and take direction very well. This is a fast-paced environment. You always remain courteous and maintain professionalism under pressure. You are highly motivated in your own success
• We provide you with the tools, but it is ultimately up to you to use them. Location & Hours This is an In-Office Position (Our HQ is located in Fort Lauderdale, Florida.) Hours of operation: 9:00 AM-6:00 PM EST Monday-Thursday 9:00 AM-4:00 PM EST Friday Annual ENROLLMENT PERIOD
• We have extreme seasonality during our AEP. This is the time of year when the entire country is looking for health insurance. It runs from ~OCT 15
• Dec 07 2024. We will be working long hours, are compensated well, and make a lot of sales in the process. Salary Range: $20/hour Benefits Competitive Compensation + Commission Health, Dental, Vision Insurance after 3 month Probationary Period (Optional) 401 K after 3 month Probationary Period (Optional) PTO during Annual Blackout Periods Annual Company Events Weekly Team Lunches Great Career development opportunities The Interview Process Round 1: Phone screen with Human Resources Department Round 2: In person Interview with the Hiring Manager Panel > Conduct references and background check > Offer How We Hire HIA is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at HIA will not be responding to any personal messages regarding this role or other opportunities. HIA is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. HIA is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

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