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On-site
Saraybosna Kantonu, Bosna-Hersek Federasyonu, Bosna
Posted · 14.09.2026
LinkedIn Jobs Türkiye

# Sales & Account Manager

Ananas.ba

As an Account Manager, you will be responsible for developing and maintaining relationships with merchants and driving their growth and success on our platform. You will play a critical role in identifying opportunities to increase GMV and number of active merchants, as well as in monitoring and analyzing merchant performance within the assigned categories to identify areas for improvement. Your success in this role will be measured by your ability to manage a portfolio of merchants in the assigned categories to increase GMV per account, and maintain high levels of merchant engagement and satisfaction. 🎯 Key responsibilities: Managing and developing a portfolio of merchant accounts within assigned categories, ensuring that each account meets or exceeds the set KPIs, such as GMV, retention, and satisfaction, and implementing effective account management strategies. Developing and maintaining strong relationships with key stakeholders at each account, acting as a trusted advisor and providing guidance and support, while identifying areas for improvement and addressing them proactively. Re-negotiating contracts and agreements with clients, ensuring that both parties are satisfied with the terms and conditions, and identifying opportunities for upselling and cross-selling to increase revenue and customer loyalty. Working closely with the marketing team to include merchants in marketing activities on a regular and ad-hoc basis, and collaborating with cross-functional teams to identify new growth opportunities for each account, while staying aligned with the company's overall goals and objectives. Monitoring and analyzing account performance data to identify areas for improvement and developing action plans to address them, while staying up to date with industry trends and developments to ensure that the company is positioned for success, and communicating key insights to the relevant teams to inform decision-making. Analyzing and suggesting acquisition of new merchants / key players on the market within assigned categories to commercial team / category head Involvement in negotiations in the process of new merchant acquisition. 💡 Essential skills: Proven work experience in Account management with a minimum of 2 years of experience in a fast-paced and dynamic environment. Bachelor’s degree in Economy, Management or Organizational sciences/related field or equivalent previous working experience. Excellent negotiation skills, organizational and time management skills. Advanced design thinking and people management skills. Goal-oriented self-starter with good analytical skills. Proficiency in MS Office, CRM system/other Bosnian / Serbian / Croatian and English Proficiency Driver’s license 🍍 We offer: The opportunity to work on a complex, scalable in-house product from scratch. A fast-paced, corporate start-up environment. Competitive compensation package. At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey! Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

This job was verified from LinkedIn Jobs Türkiye. Applications are completed on the original source.

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