IT Specialist

Job Summary: Based in NYC only. This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management. Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors. The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment.  EDI Operations – Mandatory & Critical Function  Set up and manage new EDI connections for new trading partners  Connect SAP ECP customer master to EDI profiles after customer creation  Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945), ANSI X12  EDI Platform experience (Intertrade, SPS, Cleo, etc)  EDI file read/edit experience is a must  Handle EDI mapping, configuration, onboarding, testing, and go‑live  Monitor daily EDI transactions and troubleshoot failures proactively  Work closely with EDI vendors to ensure SLA delivery and issue resolution  Support business & sales teams in improving EDI automation and accuracy  Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives.  End‑User Computing & IT Operations  Oversee Windows & macOS troubleshooting  Lead hardware/software lifecycle: procurement, setup, maintenance  Ensure timely resolution of IT tickets with improved service quality  Maintain IT documentation, SOPs, and operational standards  Vendor, HQ & Stakeholder Management  Manage relationships with EDI, network, SAP, and hardware vendors  Coordinate with HQ IT for ERP alignment, compliance, and escalations  Support cross‑functional IT projects and initiatives  IT Helpdesk   Provide IT support to end users.    Respond to IT requests and inquiries in a timely manner.   Monitor and ensure proper functioning of IT systems/applications.  Qualification and Experience:  Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory   At least 1-3 years of experience in an IT role  2+ years- experience managing projects and people.  Must be able to work in the NY office at least three times per week  Experience working with multiple stakeholders.  Strong IT operational background   Bilingual (Korean-English) is required    Skill Sets  Analytical and problem-solving skill  Strong written and oral communication  Good interpersonal & communication skills  Able to conduct research into application and software issues  Personal Attributes  Willing to work beyond contractual work hours when required  The role may occasionally require solo travel to other sites (such as Vermont / LA Brea)  Given the nature of our IT work, candidates should be comfortable with server room / network infrastructure tasks, which can involve dusty environments and physical lifting (server equipment)  Meticulous, analytical and independent  Possess a strong sense of urgency, able to prioritize and meet deadlines  A confident self-starter with a high level of drive   Self-motivated, committed, determined, diligent and trustworthy nature  Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required  Good listener and be a dedicated team player, willing to help others