DMV Customer Service Representative - Bilingual - Madison

Introduction Use your bilingual customer service skills and expertise to answer inquires, research solutions, process customer applications, and communicate important and up-to-date information and help test and modernize DMV IT systems with the Wisconsin DMV as a DMV Customer Service Representative! This position is located in the Bureau of Driver Services, Driver Eligibility Unit. These positions offers a hybridized work schedule. The positions will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 4 days per week, typically Monday through Thursday. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview. Benefits WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring: Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year. Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment) A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being Use this Total Rewards Calculator to see the total value of our competitive benefits package! In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here. The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work. Position Summary Responsibilities In this position, you will be responsible for various duties related to driver license and ID card eligibility and issuance. Your primary responsibility will be to review and respond to inquiries via telephone, email, written correspondence, and fax. These inquiries will be focused on eligibility and issuance requirements and process for Wisconsin driver license and identification cards. Other responsibilities include: Issuing duplicate, renewal, and reissued driver license and identification card products. Responding to law enforcement requests and general public requests for Department records. Taking withdrawal action against drivers when it is determined they do not meet licensing requirements. Salary Information This position is in schedule-range (02-11) with a starting pay rate of $25.04/hr, with a $1.40/hr. increase after one year of satisfactory performance. Reclass to the Advanced level is typically after 12 months of service, and receives at least $29.28/hr. This position requires Saturday hours. An additional $0.80/hr will be awarded for all Saturday hours. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan. This position is bilingual in Spanish and English . This position will require the individual selected to be bilingual in Spanish and English. This position receives an additional $1.00/hr add on. To be considered for this position, you must click the "Add Language Skills" button in the Qualifications>Profile Information step of the application process and indicate your Spanish speaking proficiency level. Individuals who are bilingual in English and Spanish are encouraged to apply. To fill such vacancies, those who indicate they are bilingual on their application will be tested on their ability to communicate in Spanish, in addition to English. Job Details This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting. This recruitment may be used to fill similar vacancies for the next 3 to 6 months. This position requires Saturday hours. Qualifications Qualified applicants will have all the following: Experience providing customer service. Experience researching and resolving customer issues or concerns. Experience working with computer programs, such as Microsoft Outlook, Word or Excel. Ability to read, write and speak fluently in Spanish in addition to English. In addition to having all the above, well qualified applicants will have one or more of the following: Experience in a high-volume customer service contact center contacting customers via phone, email, or chat. Experience interpreting and explaining complex information, such as laws and statutes. Experience performing work that requires multitasking. Experience working as a member of a team to achieve a singular goal. Experience testing for IT system upgrades or changes. How To Apply Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. If you are bilingual in Spanish and English and would like to be considered for this bilingual position, you must click the "Add Language Skills" button in the Qualifications>Profile Information step of the application process and indicate your Spanish speaking proficiency level. This application only requires you to submit a resume. Within your resume, you should describe your education, training, and experience as it relates to the items listed in the “Qualifications” section of the job announcement. A letter of qualifications is not required nor will be accepted. Your application materials are very important part of your application and is used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in your resume, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes submitted with more than 3 pages will not be considered after page 3. Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Becca Ott at rebecca.ott@dot.wi.gov or 608-266-7623. Deadline to Apply The deadline to apply is 11:59 PM CST on Sunday, October 11, 2026.