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Active
Hybrid
Las Vegas, Nevada
Posted · 29.09.2026
USAJOBS

# Program Support Assistant(OA)

Veterans Health Administration

The Program Support Assistant (PSA) provides full support to the Service to ensure operational efficiency. Routine work is performed independently in accordance with the overall objectives of the VA Southern Nevada Healthcare System.
Duties but not limited to the following: Primary Purpose: The primary purpose of this position is to assist the VASNHS Facility Telehealth Coordinator by coordinating administrative functions for Telehealth programs. These programs may include, but are not limited to, Home Telehealth (HT), Clinical Video Telehealth (CVT), and Store and Forward Telehealth (SFT). Programs that utilize Telehealth for patient care coordination, staff training, and patient education are administered in accordance with established VHA and VISN standards, are consistent with VISN level and facility level policies and procedures, and support VISN and facility strategic planning efforts. The VASNHS Office of Nursing Service extends the provision of patient care to various institutional and non-institutional settings such as Vet Centers, homeless shelters, and other affiliated organizations by using innovative telecommunication technologies to enhance care coordination, access care, and to routinely and proactively manage diseases to prevent healthcare crises. Data Collection & Tracking Support The employee is responsible for the independent performance of administrative duties as delegated by the Telehealth Program Manager. The employee will perform specialized duties in Telehealth and is involved in a wide variety of problems or situations; develops information, identifies interrelationships, and takes actions consistent with objectives of the function or program served. The employee will accomplish numerous administrative functions independently in areas such as personnel management, supply and equipment need, budget preparation, collecting and analyzing data, completing reports, collection, compilation, and/or tracking of data and statistical information, and submitting recommendations on management information systems. The employee independently prepares, executes, and/or tracks program specific information, such as staffing effectiveness data, overtime/ compensatory time use, floating of personnel, and other data used for evidence-based decision making. The employee will use software applications to draw information in order to prepare/assist in preparation of reports: sources may include Pyramid Analytics, VistA databases, Telehealth Scheduling System (TSS), and SQL servers. Independently collects data for statistical studies and reports, analyzes and submits recommendations on findings in areas including Telehealth scheduling, patient wait times, CVT equipment status and inventory. The employee will provide support to the Telehealth Program Manager and independently prepares all documents for Telehealth related committees, councils, and workgroups as needed. The employee will receive and review all administrative and personnel publications. The employee will perform administrative support of the Telehealth Programs and assist with any future proposals/projects that are implemented. The employee is under the direct supervision of the Telehealth Program Manager and performs most duties independently. The employee's duties are varied, routine, and consist of handling data and assisting with coordination of the Telehealth programs. The employee will perform other duties as assigned by the supervisor will include serving as a point of contact for patients, medical center staff, VISN staff, community agencies, and various others who contact the Telehealth office. The employee will receive incoming correspondence from vendors via US Mail delivery, intradepartmental documents, fax documents, hand delivered packets and routes them to the appropriate channels. Calls and/or sends letters to non-responders in the Home Telehealth Program Preferred Experience ISS Scheduling, 6 months Telehealth Experience or Telehealth Education Work Schedule: TBD Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant(OA)/PD03105A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:GS 07 Minimum Qualification Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experiences would typically include, but are not limited to serves as advisors and experts to the Section Chiefs and supports the management information components, serves as a management analyst, tracking and assisting with suspense items, assists in managing all equipment, maintains a service-level records inventory and file plan, manages a spreadsheet to identify and track record titles, descriptions, locations, volumes, filing instructions, and dispositions, creates and manages forms, charts, and posters, often complex, utilizing Power Point, Excel, VISIO, and Microsoft Word, designs detailed charts and graphs, serves as an assistant of administrative functions, reviews all correspondence/publications prepared for the signature of individuals to ensure correct format, grammar, spelling, punctuation, appearance, and assembly.: You will be rated on the following Competencies for this position: Accountability Administration and Management Attention to Detail Clerical Computer Skills Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Veteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: Work is primarily sedentary. Work will involve some walking (between different offices, and to/from different areas of the Service), standing, bending, and lifting of light objects (such as books, files, papers, etc.), as well as a good deal of work on a computer keyboard.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)
• See "Additional Information" below for details.
There is no educational substitution at this grade level.

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