Customer Service Representative

About the Role Client staff write to us all through a project: where to upload the sales data, when the next interview is, why an invoice shows a new line. Each question deserves a quick and correct answer, and the Customer Service Representative is the person who gives it. Full-time, from home anywhere in the United States, working online with our project teams and finance lead. Day to Day • Answer client emails, calls and chat messages, most within a few hours; • Log each request and stay with it until it is closed; • Send survey links, data request lists and reminders for the project teams; • Settle simple invoice and access questions yourself and pass on the rest; • Keep client contacts current in our CRM; • Turn the questions that keep coming back into a short FAQ for each project. Phare checks the numbers behind business decisions before they are made. Miami based, remote team across the U.S. Essentials Experience in customer service, a call center or front desk work (internships count too) Answering customer emails and phone calls as part of the job Microsoft 365 or Google Workspace Zendesk, Freshdesk, HubSpot or another help desk tool (bonus) Business clients rather than consumers (bonus) What Comes with it On the benefits side: 401(k), and Phare matches part of what you put in; vacation, sick days and U.S. public holidays; yearly budget for courses, certifications and books; work computer and home desk setup on us; and medical, dental and vision for you and your family. Phare Consulting Group is an EEO employer: all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.