Dispatcher

Dispatcher || Stoneham, MA Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table.  If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.  We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly.    Job Duties  Dispatch technicians to service calls based on location, skill set, priority, and customer needs  Manage and adjust the daily service schedule throughout the day  Monitor technician progress and keep calls moving efficiently  Communicate schedule changes and arrival updates to customers  Work closely with technicians, CSRs, managers, and field leadership  Prioritize emergency and high-priority calls  Help maximize technician productivity and minimize drive time  Maintain accurate notes and job information in the dispatching system  Respond quickly when schedules change, calls run long, or emergencies arise  Support customers and field teams in a fast-paced service environment    Skills & Experience  2+ years of dispatching experience preferred  HVAC, plumbing, electrical, or home services dispatch experience strongly preferred  Strong organization, problem-solving, and decision-making skills  Ability to manage multiple technicians and calls at the same time  Excellent communication and customer service skills  Ability to stay calm and adjust quickly when priorities change  Strong computer skills and experience with scheduling/dispatch software  Service Titan experience strongly preferred  Knowledge of local geography and efficient routing is a plus    What Success Looks Like  Shows up ready to work and follows through on commitments  Takes pride in quality work and attention to detail  Communicates clearly with customers and teammates  Works safely and follows established processes  Takes ownership, solves problems, and is willing to keep learning    Benefits  Medical, dental, and vision insurance  401(k) with company match  Paid time off and paid holidays  Company-paid life and disability insurance  Paid training and professional development  Opportunities for career growth and advancement  Employee and family discounts on services    Apply today and join the team at Sila Services!