Customer Service Representative I - Customer Support - CSR

Job Description Job Description Why Join Miller International? Home to premier Western apparel brands Cinch® and Cruel® , Miller International has been a leader in Western fashion since 1918. We offer a fun, casual, and laid-back office atmosphere where hard work is celebrated, and team members feel like family! Top Perks & Benefits Comprehensive Health, Dental, and Vision Coverage Retirement Savings Plan with Generous Company Match Educational Support (Tuition Reimbursement & Student Debt Assistance) Generous Paid Time Off (PTO) & Employee Discounts on Apparel Wellness Programs & Supportive Work Culture Position Overview: We are seeking an enthusiastic, detail-oriented Customer Service Representative I to join our North Denver corporate office. In this role, you will act as the primary liaison between our customers and internal Account Managers, ensuring accurate order delivery, quick problem resolution, and 5-star service. This is not a remote position; it is located at our North Denver, Colorado, corporate office. Salary Range: $19.50 - $21.00 Per Hour What You’ll Do Order Management: Process purchase orders, verify pricing/terms, and coordinate with the warehouse to ensure prompt delivery. Account Support: Assist low-volume Account Managers using our internal sales and order management systems. Customer Communication: Answer inbound calls and emails regarding order status, shipping, and product inquiries. Issue Resolution: Professionally resolve customer complaints via phone or email with empathy and speed. Team Collaboration: Meet department efficiency metrics and maintain positive cross-departmental relationships. What We’re Looking For Experience: Minimum 6+ months of office, administrative, or call center experience (1-2 years preferred). Location: Must reside in the Greater Denver / Commerce City area and be able to work 100% on-site. Tech Skills: Proficient in Microsoft Office. Experience with ERP/OMS software ( Shopify, BlueCherry, or Avaya ) is a huge plus! Soft Skills: Outstanding communication, problem-solving, attention to detail, and a positive, team-first attitude. Ready to build your career with an iconic Western brand? Apply today with your resume! Company Description At Miller International Inc., we believe that although apparel does not define a person, it certainly should inspire them. Clothing can promote confidence, and our western fashion is consistently crafted with nothing short of excellence in mind. Our company is prided by a rich history that embraces the tradition of hard work and distinction. Our apparel derives from modest origins, genuine people, and dedication to superior methods. The roots of the company stretch back to 1918, when a humble salesman from the East toured the Rocky Mountain region with a unique line of cowboy hats. Our clothing is still sewn with the same pioneering spirit Phillip Miller brought out West so long ago. By sticking to his pledge for superior product, we can constantly build on our legacy. To perpetually innovate our brands, we find it integral to keep a sharp eye out for emerging trends. We enjoy carving fresh paths for individuals who live to blaze the trails of modern western style. Passion, integrity, and our own unique zest are not only woven into each piece of our apparel...They are a promise to each and every customer. Instagram Facebook: Website Company Description At Miller International Inc., we believe that although apparel does not define a person, it certainly should inspire them. Clothing can promote confidence, and our western fashion is consistently crafted with nothing short of excellence in mind. Our company is prided by a rich history that embraces the tradition of hard work and distinction. Our apparel derives from modest origins, genuine people, and dedication to superior methods. The roots of the company stretch back to 1918, when a humble salesman from the East toured the Rocky Mountain region with a unique line of cowboy hats. Our clothing is still sewn with the same pioneering spirit Phillip Miller brought out West so long ago. By sticking to his pledge for superior product, we can constantly build on our legacy. To perpetually innovate our brands, we find it integral to keep a sharp eye out for emerging trends. We enjoy carving fresh paths for individuals who live to blaze the trails of modern western style. Passion, integrity, and our own unique zest are not only woven into each piece of our apparel...They are a promise to each and every customer. Instagram: Facebook: