Customer Service Representative

About Us Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence. Position Summary The Customer Service Representative will assist customers with questions, requests, and general service needs. This role requires a friendly, professional approach and the ability to communicate information clearly while maintaining a positive customer experience. Responsibilities Respond to customer questions and service requests Provide accurate information about products, services, and promotions Listen to customer concerns and identify appropriate solutions Follow up on customer requests when necessary Document relevant customer interactions and feedback Assist customers during promotional activities and events Communicate recurring customer needs to the appropriate team members Maintain professional service standards throughout customer interactions Minimum Requirements High school diploma or equivalent Strong verbal communication and active listening skills Friendly and customer-focused personality Professional and dependable work ethic Ability to remain organized in a fast-paced environment Previous customer service, retail, or hospitality experience is helpful but not required