Customer Service Representative

Company Description Varipro is a Third Party Administrator specializing in customizable self-funded employee and retiree benefit programs for employers. The organization partners with agents and employers who seek better cost control, flexible plan options, and responsive, personalized service. Founded in 1990 as Professional Benefits Services, Varipro has built a longstanding reputation in the benefits administration industry. The company is headquartered in Grand Rapids, Michigan and maintains an additional office in Novi, offering regional stability and growth opportunities for team members. Role Description The Customer Service Representative is a full-time, hybrid role based in Kentwood, MI. This position is responsible for handling inbound and outbound inquiries from members, employers, and agents regarding benefits, claims, eligibility, and plan details. The role involves researching and resolving issues, documenting interactions in internal systems, and following established procedures to ensure accurate and timely responses. The Customer Service Representative collaborates with internal departments to address complex questions, provides clear and professional communication, and supports a positive customer experience. Consistent attendance, adherence to schedules, and commitment to service quality are key aspects of the day-to-day work. Qualifications Demonstrated skills in customer service and customer support, with the ability to respond to inquiries professionally and efficiently. Experience fostering customer satisfaction and supporting a strong customer experience through clear communication and problem-solving. Background working in customer service representative roles or similar positions in benefits, insurance, or healthcare settings is preferred. Strong verbal and written communication skills, including active listening and the ability to explain complex information in a straightforward way. Ability to work on-site in Kentwood, MI, manage multiple tasks, and maintain accuracy in a fast-paced environment. Comfort using computer systems, CRM or call center software, and basic office applications. High school diploma or equivalent required; post-secondary education or relevant certifications in customer service or insurance are a plus.