After Sales Service Specialist

Service Coordination • Coordinate service requests, maintenance schedules, and field operations in collaboration with technicians and service managers. • Follow up on open service cases to ensure prompt completion and customer satisfaction. Customer Communication: • Serve as the first point of contact for after-sales inquiries. • Provide accurate information on service processes, repair timelines, and machine delivery. • Collect customer feedback and report recurring issues to management. Documentation & Reporting • Prepare and maintain service records, work orders, and technical documentation. • Ensure all service activities are properly recorded in the system. • Generate periodic service performance and customer satisfaction reports. Spare Parts & Logistics Support • Support spare parts ordering and tracking processes related to service operations. • Coordinate with logistics and warehouse teams to ensure timely delivery of parts