Ambassador - Patient Relations - Woodlands

MD Anderson's institutional Welcome initiative prioritizes the safety, security, and comfort of all individuals who visit its campuses. As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management experience. Ambassadors provide clear guidance to help visitors navigate the campus, offer support upon arrival, and promote a safe, welcoming environment. They also listen to concerns, address issues, and work toward resolution, reinforcing MD Anderson's commitment to exceptional care and service. The main objective of the Ambassador role is to ensure the utmost quality in patient / visitor experience as part of the institutional Welcome Initiative. This position is part of our comprehensive guest management and visitor access strategy and directly influences departmental functions and overall patient / visitor experience across the institution. The ideal candidate is someone who genuinely enjoys helping others and understands the impact a welcoming first impression can have on a patient's or visitor's experience. We are looking for individuals who are approachable, positive, compassionate, proactive, and dependable, with strong communication and problem-solving skills. They should demonstrate the ability to work independently while contributing positively to a team, adapt to changing operational needs, and remain attentive to the safety, comfort, and needs of those around them. Most importantly someone who takes pride in creating a welcoming experience. Salary Range: $37,450.00 - $42,725.00 - $48,000.00 Location & Schedule Woodlands Campus Monday • Friday, 10:30am-7:00pm Key Responsibilities Acknowledges and greets patients and visitors and performs health screening. Accurately provides information and instruction, pertaining to all hospital campus to patients, visitors and staff. Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment. Other duties assigned. EDUCATION Required: High School Diploma or Equivalent Preferred: Associate's Degree Communications or related field. Work Experience Required: 2 years Customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience. Preferred: Healthcare experience. Preferred: Bilingual in Spanish. OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html Additional Information Requisition ID: 183914 Employment Status: Full-Time Employee Status: Regular Work Week: Days Minimum Salary: US Dollar (USD) 37,450 Midpoint Salary: US Dollar (USD) 42,725 Maximum Salary : US Dollar (USD) 48,000 FLSA: non-exempt and eligible for overtime pay Fund Type: Hard Work Location: Onsite Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No